Learn everything you need to know about shopping with N•BEAUTY, including ordering, shipping, delivery times, returns, exchanges, cancellations, and gift cards. Shop with confidence and enjoy premium beauty inspired by natural beauty heritage excellence.
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SHOPPING POLICIES
shopping policies
Order Guide
HOW TO ORDER
Shopping with N•BEAUTY is simple:
- Browse our carefully curated collections.
- Add your favorite products to your shopping cart.
- Proceed to secure checkout.
- Enter your shipping and payment information.
- Receive an order confirmation by email.
- Once your order is shipped, you'll receive tracking information to monitor your delivery.
Every order is prepared with care to ensure your products arrive safely and in excellent condition.
PAYMENT METHODS
We offer secure payment options to make your shopping experience convenient and protected.
Accepted payment methods may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available)
All payments are processed through secure, encrypted payment gateways. Your payment information is never stored on our servers.
Orders will only be processed after payment authorization has been successfully completed.
PRICING & TAXES
All prices displayed on our website are in Canadian Dollars (CAD).
Applicable taxes are calculated during checkout based on your shipping destination and provincial regulations.
Prices and promotions may change without prior notice.
Shipping & Delivery
ESTIMATED DELIVERY TIME
Orders are typically processed within 1–2 business days.
Estimated delivery times within Canada:
- Ontario & Quebec: 1–3 business days
- Major Canadian cities: 2–5 business days
- Remote or rural areas: 3–8 business days
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may be offered on qualifying orders.
Delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
ORDER TRACKING
Once your order has been shipped, you will receive an email containing your tracking number and delivery updates.
If you do not receive your tracking information within a reasonable time after placing your order, please contact our Customer Care team.
CALCELLATION & EXCHANGE
ORDER CALCELLATION
Orders may be cancelled free of charge before they have been processed or shipped.
Once an order has been dispatched, cancellation is no longer possible. However, eligible products may still qualify for return in accordance with our Returns Policy.
If you need to modify or cancel your order, please contact us as soon as possible.
RETURN & REFUNDS
Your satisfaction is important to us.
If you are not completely satisfied with your purchase, eligible products may be returned within 30 days of delivery.
Returned items should:
- Be unused or only gently tested
- Be in their original packaging whenever possible
- Include proof of purchase
Once your return has been received and inspected, approved refunds will be issued to your original payment method.
Original shipping charges are non-refundable unless the return results from our error or a defective product.
EXCHANGES
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Where appropriate, we will gladly arrange a replacement or exchange at no additional cost.
For hygiene reasons, exchanges for opened personal care products may not be available unless the product is defective.
DAMAGED ITEMS & INCORRECT ORDERS
If your package arrives damaged or contains the wrong product, please notify us as soon as possible.
Providing photographs of the package and product will help us resolve the issue quickly and efficiently.
PRODUCT AVAILABILITY
PRODUCT AVAILABILITY
While we strive to maintain accurate inventory, certain products may become unavailable due to high demand.
If an item becomes unavailable after your order has been placed, we will contact you promptly to offer an alternative, partial refund, or full refund.
PROMOTIONAL OFFERS
PROMOTIONAL OFFERS
Promotions, discounts, and special offers are subject to specific terms and availability.
Only one promotional code may be used per order unless otherwise stated.
Promotions cannot be applied retroactively to completed purchases.
GIFT CARDS
E-GIFT CARDS
N•BEAUTY E-Gift Cards make the perfect present for any beauty lover.
Gift cards are delivered electronically by email and can be redeemed for purchases on our website.
Gift cards:
- Never expire unless required by law
- Cannot be redeemed for cash except where required by applicable legislation
- Are non-refundable once purchased
- May be used across multiple purchases until the balance is exhausted
PRIVACY & SECURITY
PRIVACY
Your privacy and security are important to us.
Personal information is handled in accordance with our Privacy Policy and is used only to process orders, provide customer service, and improve your shopping experience.
Payment transactions are encrypted using industry-standard security technologies.
ASSISTANCE & SUPPORT
NEED ASSISTANCE?
If you have any questions before or after placing your order, our Customer Care team is here to help.
Please visit our Contact page or email us at support@nbeauty.ca or call or text 437-553-6456 for assistance.
TERMS & CONDITIONS
TERMS & CONDITIONS
Introduction
Welcome to N•BEAUTY. These Terms & Conditions govern your use of our website and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these Terms & Conditions.
If you do not agree with any part of these terms, please do not use our website.
Company Information
This website is owned and operated by Res International Canada Inc., operating under the N•BEAUTY brand.
Throughout these Terms & Conditions, "N•BEAUTY," "we," "our," and "us" refer to Res International Canada Inc.
Eligibility
By placing an order, you confirm that:
- You are at least 18 years of age or have permission from a parent or legal guardian.
- The information you provide is accurate and complete.
- You are legally authorized to use the payment method provided.
Products & Availability
We carefully curate our products to ensure exceptional quality.
All products are subject to availability. While we strive to keep inventory accurate, we reserve the right to limit quantities, discontinue products, or cancel orders when necessary.
Product images are provided for illustration purposes and may vary slightly from the actual product due to packaging updates or manufacturer changes.
Pricing
All prices displayed on the website are in Canadian Dollars (CAD) unless otherwise stated.
Prices may change without notice.
Applicable taxes and shipping fees will be calculated during checkout.
Despite our best efforts, pricing errors may occasionally occur. If an incorrect price is identified after an order is placed, we reserve the right to cancel the order and issue a full refund.
Orders
Submitting an order does not guarantee acceptance.
Once your order is placed, you will receive an order confirmation email acknowledging receipt. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Payment authorization failure
- Suspected fraud
- Pricing or technical errors
- Violation of these Terms & Conditions
Payment
Payments are processed securely through trusted payment providers.
Accepted payment methods may include major credit cards, debit cards, digital wallets, and other payment services offered at checkout.
Your payment information is encrypted and processed securely. N•BEAUTY does not store your complete payment details.
Shipping
Orders are generally processed within 1–2 business days.
Delivery estimates are provided for convenience only and are not guaranteed.
N•BEAUTY is not responsible for delays caused by shipping carriers, customs, weather conditions, strikes, or other circumstances beyond our control.
Risk of loss transfers to the customer upon delivery to the shipping address provided.
Returns & Refunds
Returns are subject to our Returns Policy.
Eligible products may be returned within the specified return period provided they meet our return requirements.
Refunds will be issued to the original payment method after inspection and approval.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
If you receive a damaged, defective, or incorrect product, please contact us promptly so we can arrange an appropriate resolution.
Exchanges for opened personal care products may be restricted for hygiene and safety reasons unless the product is defective.
Gift Cards
N•BEAUTY Gift Cards are redeemable only through our website.
Gift cards cannot be redeemed for cash except where required by law, are non-refundable after purchase, and may not be resold or transferred for value.
Lost or stolen gift cards may not be replaceable.
Promotions & Discounts
Promotional offers are available for limited periods and may be subject to additional conditions.
Unless otherwise specified:
- Only one promotional code may be applied per order.
- Promotions cannot be combined.
- Discounts cannot be applied retroactively.
We reserve the right to modify or terminate promotions at any time.
Intellectual Property
All content on this website, including text, graphics, logos, product descriptions, images, videos, designs, trademarks, and branding, is the property of N•BEAUTY or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
Website Use
You agree not to:
- Use the website for unlawful purposes.
- Interfere with website functionality or security.
- Upload malicious software or harmful content.
- Attempt unauthorized access to our systems.
- Copy or exploit website content without permission.
We reserve the right to restrict or terminate access for users who violate these Terms.
Product Information
While we strive to provide accurate product information, descriptions, ingredients, and images, manufacturers may update formulations or packaging from time to time.
Customers should always review the product packaging before use and discontinue use if irritation or adverse reactions occur.
Our products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any disease.
Limitation of Liability
To the fullest extent permitted by applicable law, N•BEAUTY shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer protection laws.
Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
By using our website, you consent to such processing.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario.
Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the revised Terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our Customer Care team through our Contact page or by email at support@nbeauty.ca.