LAST UPDATED: JULY 26, 2026
THESE E-GIFT CARD TERMS & CONDITIONS APPLY TO ELECTRONIC GIFT CARDS PURCHASED, ISSUED OR REDEEMED THROUGH NBEAUTY.CA, AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
BY PURCHASING, RECEIVING OR USING AN NBEAUTY.CA E-GIFT CARD, THE PURCHASER AND RECIPIENT AGREE TO THESE TERMS & CONDITIONS.
ABOUT NBEAUTY.CA E-GIFT CARDS
AN NBEAUTY.CA E-GIFT CARD IS A DIGITAL STORED-VALUE CARD THAT MAY BE USED AS PAYMENT TOWARD ELIGIBLE PRODUCTS AVAILABLE THROUGH NBEAUTY.CA.
E-GIFT CARDS ARE DELIVERED ELECTRONICALLY AND INCLUDE A UNIQUE GIFT-CARD CODE THAT MUST BE ENTERED DURING CHECKOUT.
E-GIFT CARDS ARE NOT PHYSICAL PAYMENT CARDS, CREDIT CARDS, DEBIT CARDS OR BANK ACCOUNTS.
PURCHASE CURRENCY
NBEAUTY.CA E-GIFT CARDS ARE ISSUED AND REDEEMED IN CANADIAN DOLLARS.
A CUSTOMER USING A PAYMENT METHOD BASED IN ANOTHER CURRENCY MAY BE CHARGED CURRENCY-CONVERSION OR FOREIGN-TRANSACTION FEES BY THEIR BANK OR PAYMENT PROVIDER.
NBEAUTY.CA DOES NOT CONTROL, RECEIVE OR REFUND FEES CHARGED BY A CUSTOMER’S FINANCIAL INSTITUTION OR PAYMENT PROVIDER.
AVAILABLE VALUES
AVAILABLE E-GIFT CARD VALUES WILL BE DISPLAYED ON THE APPLICABLE E-GIFT CARD PRODUCT PAGE.
NBEAUTY.CA MAY ADD, REMOVE OR CHANGE THE AVAILABLE VALUES FOR FUTURE PURCHASES.
CHANGES TO THE AVAILABLE VALUES WILL NOT REDUCE THE BALANCE OF AN E-GIFT CARD THAT HAS ALREADY BEEN ISSUED.
PAYMENT FOR AN E-GIFT CARD
E-GIFT CARDS MAY BE PURCHASED USING THE PAYMENT METHODS DISPLAYED DURING CHECKOUT.
THE PURCHASE OF AN E-GIFT CARD IS SUBJECT TO PAYMENT AUTHORIZATION, ORDER VERIFICATION AND OUR PAYMENT POLICY.
NBEAUTY.CA MAY HOLD, DECLINE OR CANCEL AN E-GIFT CARD ORDER WHEN:
• PAYMENT CANNOT BE AUTHORIZED OR VERIFIED
• THE TRANSACTION APPEARS FRAUDULENT OR UNAUTHORIZED
• THE ORDER INFORMATION IS INCOMPLETE OR INCONSISTENT
• THE PURCHASE VIOLATES THESE TERMS OR OUR GENERAL TERMS & CONDITIONS
• ADDITIONAL VERIFICATION IS REASONABLY REQUIRED
TAXES
APPLICABLE SALES TAX IS GENERALLY NOT CHARGED WHEN AN E-GIFT CARD IS PURCHASED.
APPLICABLE SALES TAX WILL BE CALCULATED WHEN THE E-GIFT CARD IS USED TO PURCHASE TAXABLE PRODUCTS.
ELECTRONIC DELIVERY
AFTER SUCCESSFUL PAYMENT AND ORDER PROCESSING, THE E-GIFT CARD WILL BE SENT ELECTRONICALLY TO THE EMAIL ADDRESS ENTERED DURING THE PURCHASE PROCESS.
DELIVERY MAY OCCUR IMMEDIATELY OR AFTER PAYMENT AND ORDER VERIFICATION HAS BEEN COMPLETED.
THE PURCHASER IS RESPONSIBLE FOR PROVIDING A COMPLETE AND ACCURATE EMAIL ADDRESS.
NBEAUTY.CA IS NOT RESPONSIBLE FOR DELIVERY DELAYS OR FAILED DELIVERY CAUSED BY:
• AN INCORRECT OR INCOMPLETE EMAIL ADDRESS
• THE RECIPIENT’S SPAM OR JUNK-MAIL FILTERS
• THE RECIPIENT’S EMAIL PROVIDER
• A FULL OR INACTIVE EMAIL ACCOUNT
• INTERNET OR TECHNICAL INTERRUPTIONS
• SECURITY OR FRAUD-PREVENTION REVIEWS
IF AN E-GIFT CARD EMAIL IS NOT RECEIVED, THE PURCHASER SHOULD CHECK THE SPAM OR JUNK-MAIL FOLDER AND THEN CONTACT SUPPORT@NBEAUTY.CA.
WE MAY REQUIRE THE ORDER NUMBER, PURCHASER’S NAME, EMAIL ADDRESS AND PAYMENT VERIFICATION BEFORE RESENDING E-GIFT CARD INFORMATION.
SENDING AN E-GIFT CARD TO ANOTHER PERSON
WHEN THE OPTION IS AVAILABLE, A PURCHASER MAY SEND AN E-GIFT CARD TO ANOTHER RECIPIENT.
THE PURCHASER IS RESPONSIBLE FOR CONFIRMING THAT:
• THE RECIPIENT’S NAME IS ACCURATE
• THE RECIPIENT’S EMAIL ADDRESS IS ACCURATE
• ANY PERSONAL MESSAGE IS APPROPRIATE AND LAWFUL
• THE DELIVERY DATE, WHEN SELECTED, IS CORRECT
NBEAUTY.CA CANNOT GUARANTEE THAT RECIPIENT INFORMATION CAN BE CHANGED AFTER THE E-GIFT CARD HAS BEEN ISSUED OR DELIVERED.
NO EXPIRATION
PURCHASED NBEAUTY.CA E-GIFT CARDS DO NOT EXPIRE.
THE AVAILABLE BALANCE WILL REMAIN VALID UNTIL IT HAS BEEN FULLY REDEEMED, SUBJECT TO APPLICABLE LAW.
NO INACTIVITY OR MAINTENANCE FEES
NBEAUTY.CA DOES NOT DEDUCT INACTIVITY, DORMANCY OR MAINTENANCE FEES FROM THE BALANCE OF A PURCHASED E-GIFT CARD.
HOW TO REDEEM AN E-GIFT CARD
TO REDEEM AN E-GIFT CARD, ENTER THE UNIQUE GIFT-CARD CODE IN THE APPROPRIATE FIELD DURING CHECKOUT ON NBEAUTY.CA.
THE E-GIFT CARD BALANCE WILL BE APPLIED TO THE ELIGIBLE ORDER TOTAL.
THE E-GIFT CARD MAY BE USED TOWARD:
• ELIGIBLE PRODUCTS
• APPLICABLE SALES TAXES
• OPTIONAL SHIPPING UPGRADES, WHEN APPLICABLE
• OTHER ELIGIBLE AMOUNTS INCLUDED IN THE ORDER TOTAL
FREE STANDARD SHIPPING WITHIN CANADA REMAINS SUBJECT TO OUR SHIPPING & DELIVERY POLICY.
PARTIAL REDEMPTION
AN E-GIFT CARD DOES NOT NEED TO BE USED IN A SINGLE TRANSACTION.
IF THE ORDER TOTAL IS LESS THAN THE AVAILABLE E-GIFT CARD BALANCE, THE UNUSED BALANCE WILL REMAIN AVAILABLE FOR A FUTURE ELIGIBLE PURCHASE.
IF THE ORDER TOTAL IS GREATER THAN THE AVAILABLE E-GIFT CARD BALANCE, THE CUSTOMER MUST PAY THE REMAINING AMOUNT USING ANOTHER PAYMENT METHOD AVAILABLE DURING CHECKOUT.
USING MULTIPLE E-GIFT CARDS
MORE THAN ONE ACTIVE NBEAUTY.CA E-GIFT CARD MAY BE USED TOWARD THE SAME ELIGIBLE ORDER WHEN SUPPORTED DURING CHECKOUT.
DISCOUNT CODES AND PROMOTIONS
AN E-GIFT CARD MAY GENERALLY BE USED AS PAYMENT FOR AN ORDER THAT ALSO INCLUDES AN ELIGIBLE DISCOUNT OR PROMOTIONAL CODE.
THE PROMOTION REMAINS SUBJECT TO ITS OWN TERMS, INCLUDING:
• EXPIRATION DATES
• PRODUCT OR BRAND EXCLUSIONS
• MINIMUM PURCHASE REQUIREMENTS
• CUSTOMER ELIGIBILITY
• SINGLE-USE LIMITATIONS
• RESTRICTIONS ON COMBINING PROMOTIONS
UNLESS EXPRESSLY STATED OTHERWISE, PROMOTIONAL CODES AND DISCOUNTS DO NOT APPLY TO THE PURCHASE OF AN E-GIFT CARD.
WHERE E-GIFT CARDS MAY BE USED
NBEAUTY.CA E-GIFT CARDS ARE CURRENTLY REDEEMABLE THROUGH NBEAUTY.CA.
THEY MAY NOT BE ACCEPTED BY:
• AN INDEPENDENT SALON OR SPA
• A THIRD-PARTY RETAILER
• A MARKETPLACE
• A DISTRIBUTOR
• A SUPPLIER OR PRODUCT MANUFACTURER
• ANOTHER WEBSITE OR BUSINESS
AN ADDITIONAL SALES CHANNEL MAY ACCEPT NBEAUTY.CA E-GIFT CARDS ONLY WHEN THAT ACCEPTANCE IS EXPRESSLY CONFIRMED BY NBEAUTY.CA.
PURCHASE OF OTHER GIFT CARDS
AN NBEAUTY.CA E-GIFT CARD CANNOT BE USED TO PURCHASE ANOTHER E-GIFT CARD OR GIFT CARD.
BALANCE INFORMATION
THE RECIPIENT MAY VIEW THE AVAILABLE BALANCE THROUGH THE LINK PROVIDED IN THE ORIGINAL E-GIFT CARD EMAIL, WHEN AVAILABLE.
THE RECIPIENT MAY ALSO CONTACT SUPPORT@NBEAUTY.CA FOR ASSISTANCE.
FOR SECURITY PURPOSES, WE MAY REQUIRE INFORMATION SUFFICIENT TO VERIFY THE E-GIFT CARD OR THE ASSOCIATED ORDER BEFORE PROVIDING ASSISTANCE.
E-GIFT CARD SECURITY
E-GIFT CARDS SHOULD BE TREATED LIKE CASH.
THE PURCHASER AND RECIPIENT ARE RESPONSIBLE FOR:
• PROTECTING THE UNIQUE GIFT-CARD CODE
• NOT SHARING THE CODE PUBLICLY
• VERIFYING THE RECIPIENT’S EMAIL ADDRESS
• USING SECURE EMAIL AND CUSTOMER ACCOUNTS
• REPORTING SUSPECTED UNAUTHORIZED USE PROMPTLY
NBEAUTY.CA WILL NEVER ASK A CUSTOMER TO PUBLISH AN E-GIFT CARD CODE ON SOCIAL MEDIA OR SEND THE COMPLETE CODE THROUGH AN UNSECURED PUBLIC CHANNEL.
LOST, DELETED OR MISDIRECTED E-GIFT CARDS
NBEAUTY.CA IS NOT RESPONSIBLE FOR AN E-GIFT CARD THAT IS LOST, DELETED, MISDIRECTED, COPIED OR USED WITHOUT AUTHORIZATION AFTER IT HAS BEEN DELIVERED TO THE EMAIL ADDRESS PROVIDED BY THE PURCHASER.
HOWEVER, WE MAY ATTEMPT TO ASSIST WHEN THE PURCHASER OR RECIPIENT PROVIDES SUFFICIENT PROOF OF PURCHASE AND ACCOUNT VERIFICATION.
ASSISTANCE, REPLACEMENT OR REISSUANCE CANNOT BE GUARANTEED IF THE E-GIFT CARD BALANCE HAS ALREADY BEEN REDEEMED.
SUSPECTED UNAUTHORIZED USE
A CUSTOMER WHO BELIEVES THAT AN E-GIFT CARD CODE HAS BEEN ACCESSED OR USED WITHOUT AUTHORIZATION SHOULD CONTACT SUPPORT@NBEAUTY.CA IMMEDIATELY.
THE CUSTOMER SHOULD PROVIDE:
• THE ORIGINAL ORDER NUMBER
• THE PURCHASER’S NAME
• THE PURCHASER’S EMAIL ADDRESS
• THE RECIPIENT’S EMAIL ADDRESS, WHEN APPLICABLE
• A DESCRIPTION OF THE ISSUE
NBEAUTY.CA MAY REVIEW THE E-GIFT CARD’S TRANSACTION HISTORY AND MAY SUSPEND OR DEACTIVATE THE REMAINING BALANCE WHEN REASONABLY NECESSARY TO INVESTIGATE SUSPECTED FRAUD.
WE CANNOT GUARANTEE THE RECOVERY OF VALUE THAT WAS REDEEMED BEFORE THE ISSUE WAS REPORTED.
CANCELLATIONS
A REQUEST TO CANCEL AN E-GIFT CARD ORDER MUST BE SUBMITTED TO SUPPORT@NBEAUTY.CA AS SOON AS POSSIBLE.
CANCELLATION REQUESTS ARE NOT GUARANTEED AFTER THE E-GIFT CARD HAS BEEN:
• PROCESSED
• ISSUED
• DELIVERED
• VIEWED
• PARTIALLY OR FULLY REDEEMED
THE CUSTOMER SHOULD NOT ASSUME THAT AN E-GIFT CARD ORDER HAS BEEN CANCELLED UNTIL WRITTEN CONFIRMATION IS RECEIVED FROM NBEAUTY.CA.
REFUNDS OF E-GIFT CARD PURCHASES
PURCHASES OF E-GIFT CARDS ARE GENERALLY FINAL AND NON-REFUNDABLE AFTER THE E-GIFT CARD HAS BEEN ISSUED OR DELIVERED, EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
NBEAUTY.CA MAY APPROVE A CANCELLATION OR REFUND WHEN:
• THE E-GIFT CARD HAS NOT YET BEEN ISSUED
• THE E-GIFT CARD WAS ISSUED FOR AN INCORRECT VALUE BECAUSE OF A CONFIRMED NBEAUTY.CA ERROR
• THE CUSTOMER WAS CHARGED MORE THAN ONCE FOR THE SAME PURCHASE
• THE ORDER WAS UNAUTHORIZED OR FRAUDULENT AND THE CLAIM IS VERIFIED
• A REFUND IS OTHERWISE REQUIRED BY LAW
AN E-GIFT CARD THAT HAS BEEN PARTIALLY OR FULLY REDEEMED CANNOT GENERALLY BE REFUNDED.
CASH REDEMPTION
NBEAUTY.CA E-GIFT CARDS CANNOT GENERALLY BE REDEEMED OR EXCHANGED FOR CASH.
THIS RESTRICTION DOES NOT APPLY WHERE CASH REDEMPTION IS REQUIRED BY APPLICABLE LAW.
RETURNS OF PRODUCTS PURCHASED WITH AN E-GIFT CARD
PRODUCTS PURCHASED USING AN E-GIFT CARD REMAIN SUBJECT TO OUR RETURNS & REFUNDS POLICY.
WHEN AN APPROVED REFUND RELATES TO A PURCHASE PAID FULLY OR PARTIALLY WITH AN E-GIFT CARD, THE REFUND MAY BE RETURNED TO:
• THE ORIGINAL E-GIFT CARD
• A REPLACEMENT E-GIFT CARD
• THE OTHER ORIGINAL PAYMENT METHOD
• A COMBINATION OF THE ORIGINAL PAYMENT METHODS
THE REFUND METHOD MAY DEPEND ON HOW THE ORIGINAL ORDER WAS PAID AND THE TECHNICAL CAPABILITIES OF THE PAYMENT PLATFORM.
IF A PURCHASE WAS PAID USING BOTH AN E-GIFT CARD AND ANOTHER PAYMENT METHOD, A REFUND MAY FIRST BE APPLIED TO THE E-GIFT CARD PORTION, SUBJECT TO THE AVAILABLE REFUND AMOUNTS AND OUR PAYMENT PLATFORM.
PROMOTIONAL GIFT CARDS
A COMPLIMENTARY OR PROMOTIONAL GIFT CARD ISSUED WITHOUT PAYMENT MAY BE SUBJECT TO DIFFERENT CONDITIONS, INCLUDING:
• AN ELIGIBILITY PERIOD
• PRODUCT RESTRICTIONS
• CUSTOMER RESTRICTIONS
• SINGLE-USE CONDITIONS
• PROMOTIONAL EXPIRATION TERMS WHERE LEGALLY PERMITTED
ANY SPECIAL CONDITIONS WILL BE DISCLOSED WITH THE PROMOTIONAL GIFT CARD.
PURCHASED E-GIFT CARD VALUE WILL NOT BE REDUCED OR EXPIRED SOLELY BECAUSE A SEPARATE PROMOTION HAS ENDED.
FRAUD, ABUSE AND PROHIBITED USE
NBEAUTY.CA MAY HOLD, REJECT, SUSPEND OR DEACTIVATE AN E-GIFT CARD WHEN WE REASONABLY BELIEVE THAT IT IS CONNECTED TO:
• FRAUD
• THEFT
• AN UNAUTHORIZED PAYMENT
• A CHARGEBACK
• MONEY LAUNDERING
• A TECHNICAL ERROR
• DUPLICATION OR MANIPULATION OF A GIFT-CARD CODE
• A VIOLATION OF THESE TERMS
• OTHER UNLAWFUL OR ABUSIVE ACTIVITY
WE MAY REQUEST REASONABLE ORDER, PAYMENT OR IDENTITY VERIFICATION BEFORE RESTORING OR REISSUING AN E-GIFT CARD.
NBEAUTY.CA MAY CANCEL VALUE THAT WAS CREATED OR OBTAINED THROUGH FRAUD, TECHNICAL MANIPULATION OR AN UNAUTHORIZED TRANSACTION, SUBJECT TO APPLICABLE LAW.
RESALE AND TRANSFER
A PURCHASER MAY GIVE AN E-GIFT CARD TO ANOTHER PERSON FOR PERSONAL USE.
E-GIFT CARDS MAY NOT BE:
• RESOLD FOR COMMERCIAL PROFIT WITHOUT AUTHORIZATION
• USED TO MISREPRESENT A RELATIONSHIP WITH NBEAUTY.CA
• COPIED, COUNTERFEITED OR ALTERED
• USED FOR FRAUDULENT OR UNLAWFUL PURPOSES
• OFFERED THROUGH AN UNAUTHORIZED MARKETPLACE AS AN OFFICIAL NBEAUTY.CA PRODUCT
NO REPLACEMENT OF EXPIRED VALUE
PURCHASED NBEAUTY.CA E-GIFT CARDS DO NOT EXPIRE.
IF A PURCHASED E-GIFT CARD IS INCORRECTLY SHOWN AS EXPIRED BECAUSE OF A TECHNICAL OR ADMINISTRATIVE ERROR, CONTACT SUPPORT@NBEAUTY.CA FOR REVIEW.
CHANGES TO THESE TERMS
NBEAUTY.CA MAY UPDATE THESE TERMS TO REFLECT CHANGES TO:
• OUR GIFT-CARD PROGRAM
• OUR WEBSITE OR PAYMENT PLATFORM
• OUR BUSINESS PRACTICES
• SECURITY REQUIREMENTS
• APPLICABLE LAW
CHANGES WILL NOT UNLAWFULLY REDUCE THE PURCHASED VALUE OF AN EXISTING E-GIFT CARD.
THE UPDATED TERMS WILL BE POSTED ON NBEAUTY.CA WITH A REVISED “LAST UPDATED” DATE.
CONSUMER RIGHTS
NOTHING IN THESE TERMS IS INTENDED TO EXCLUDE, RESTRICT OR REPLACE ANY NON-WAIVABLE RIGHT OR REMEDY AVAILABLE UNDER APPLICABLE CANADIAN CONSUMER-PROTECTION LAW.
WHERE THESE TERMS CONFLICT WITH A MANDATORY LEGAL REQUIREMENT, THE MANDATORY LEGAL REQUIREMENT WILL APPLY.
CONTACT INFORMATION
FOR ASSISTANCE WITH AN E-GIFT CARD PURCHASE, DELIVERY, BALANCE OR REDEMPTION, CONTACT:
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
