LAST UPDATED: JULY 26, 2026
THIS PRIVACY POLICY DESCRIBES HOW NBEAUTY.CA COLLECTS, USES, DISCLOSES, RETAINS AND PROTECTS PERSONAL INFORMATION WHEN CUSTOMERS AND VISITORS ACCESS OUR WEBSITE, PLACE AN ORDER, CONTACT US, SUBSCRIBE TO MARKETING COMMUNICATIONS OR USE OUR SERVICES.
NBEAUTY.CA IS AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
BY USING NBEAUTY.CA OR PROVIDING PERSONAL INFORMATION TO US, YOU ACKNOWLEDGE THAT YOUR INFORMATION MAY BE HANDLED AS DESCRIBED IN THIS PRIVACY POLICY, SUBJECT TO APPLICABLE LAW.
WHO WE ARE
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
PERSONAL INFORMATION WE COLLECT
THE PERSONAL INFORMATION WE COLLECT DEPENDS ON HOW A CUSTOMER OR VISITOR INTERACTS WITH NBEAUTY.CA.
WE MAY COLLECT THE FOLLOWING CATEGORIES OF INFORMATION:
CONTACT INFORMATION
• FULL NAME
• EMAIL ADDRESS
• TELEPHONE NUMBER
• BILLING ADDRESS
• DELIVERY ADDRESS
ORDER AND TRANSACTION INFORMATION
• PRODUCTS PURCHASED OR CONSIDERED
• ORDER NUMBER
• ORDER DATE AND VALUE
• DISCOUNTS OR PROMOTIONS USED
• DELIVERY METHOD
• SHIPPING AND TRACKING INFORMATION
• RETURN, REFUND AND CANCELLATION INFORMATION
• CUSTOMER-SERVICE HISTORY
PAYMENT INFORMATION
PAYMENTS ARE PROCESSED BY SHOPIFY AND OTHER AUTHORIZED PAYMENT PROVIDERS.
WE MAY RECEIVE LIMITED PAYMENT-RELATED INFORMATION, SUCH AS:
• PAYMENT METHOD TYPE
• PAYMENT STATUS
• BILLING DETAILS
• TRANSACTION IDENTIFIERS
• LIMITED CARD DETAILS, SUCH AS THE LAST FOUR DIGITS
NBEAUTY.CA DOES NOT DIRECTLY RECEIVE OR STORE COMPLETE PAYMENT-CARD NUMBERS OR CARD SECURITY CODES THROUGH ITS CUSTOMER-SERVICE SYSTEMS.
ACCOUNT INFORMATION
IF CUSTOMER ACCOUNTS ARE AVAILABLE, WE MAY COLLECT:
• ACCOUNT LOGIN INFORMATION
• SAVED ADDRESSES
• ORDER HISTORY
• CUSTOMER PREFERENCES
• ACCOUNT ACTIVITY
CUSTOMER-SERVICE AND COMMUNICATION INFORMATION
WE MAY COLLECT INFORMATION PROVIDED WHEN A CUSTOMER:
• SUBMITS A CONTACT FORM
• SENDS AN EMAIL OR TEXT MESSAGE
• REQUESTS ORDER ASSISTANCE
• REQUESTS A RETURN OR REFUND
• SUBMITS A COMPLAINT
• PARTICIPATES IN A SURVEY
• COMMUNICATES WITH A BEAUTY ADVISOR
PERSONALIZED BEAUTY GUIDANCE
WHEN A CUSTOMER REQUESTS PERSONALIZED BEAUTY GUIDANCE, WE MAY COLLECT INFORMATION VOLUNTARILY PROVIDED ABOUT:
• SKIN TYPE
• HAIR TYPE
• PRODUCT PREFERENCES
• BEAUTY GOALS
• PRODUCT CONCERNS
• PREFERRED INGREDIENTS
• KNOWN COSMETIC SENSITIVITIES
CUSTOMERS SHOULD NOT SUBMIT MEDICAL RECORDS, DIAGNOSES OR OTHER UNNECESSARY SENSITIVE HEALTH INFORMATION THROUGH OUR CONTACT FORMS.
OUR BEAUTY GUIDANCE IS GENERAL COSMETIC INFORMATION AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.
DEVICE AND WEBSITE-USAGE INFORMATION
WHEN A VISITOR ACCESSES NBEAUTY.CA, WE OR OUR SERVICE PROVIDERS MAY AUTOMATICALLY COLLECT INFORMATION SUCH AS:
• INTERNET PROTOCOL ADDRESS
• DEVICE TYPE
• BROWSER TYPE
• OPERATING SYSTEM
• APPROXIMATE LOCATION BASED ON IP ADDRESS
• PAGES VIEWED
• PRODUCTS VIEWED
• REFERRING WEBSITE
• LINKS SELECTED
• SEARCH ACTIVITY
• CART AND CHECKOUT ACTIVITY
• DATE AND TIME OF VISITS
• COOKIE AND SIMILAR TECHNOLOGY IDENTIFIERS
MARKETING INFORMATION
WE MAY COLLECT:
• EMAIL OR SMS MARKETING PREFERENCES
• SUBSCRIPTION STATUS
• COMMUNICATION ENGAGEMENT
• ADVERTISING INTERACTIONS
• PROMOTIONAL-CODE USE
• CONSENT AND UNSUBSCRIBE RECORDS
HOW WE COLLECT PERSONAL INFORMATION
WE MAY COLLECT PERSONAL INFORMATION:
• DIRECTLY FROM CUSTOMERS AND VISITORS
• THROUGH NBEAUTY.CA AND SHOPIFY CHECKOUT
• THROUGH CUSTOMER ACCOUNTS
• THROUGH CONTACT AND CONSULTATION FORMS
• THROUGH COOKIES, PIXELS AND SIMILAR TECHNOLOGIES
• FROM PAYMENT PROCESSORS
• FROM DELIVERY CARRIERS
• FROM MARKETING AND ANALYTICS PROVIDERS
• FROM SOCIAL-MEDIA PLATFORMS
• FROM FRAUD-PREVENTION AND SECURITY PROVIDERS
• WHEN REQUIRED OR PERMITTED BY LAW
HOW WE USE PERSONAL INFORMATION
WE MAY USE PERSONAL INFORMATION TO:
• PROVIDE AND OPERATE NBEAUTY.CA
• PROCESS AND FULFILL ORDERS
• AUTHORIZE AND PROCESS PAYMENTS
• PROVIDE FREE STANDARD SHIPPING OR OTHER DELIVERY SERVICES
• SEND ORDER, PAYMENT, DELIVERY AND TRACKING NOTIFICATIONS
• PROCESS RETURNS, REFUNDS, EXCHANGES AND CANCELLATIONS
• RESPOND TO CUSTOMER QUESTIONS AND COMPLAINTS
• PROVIDE PERSONALIZED BEAUTY GUIDANCE
• MAINTAIN CUSTOMER ACCOUNTS
• VERIFY CUSTOMER AND ORDER INFORMATION
• PREVENT FRAUD, ABUSE AND UNAUTHORIZED TRANSACTIONS
• PROTECT OUR WEBSITE, CUSTOMERS AND BUSINESS
• IMPROVE OUR PRODUCTS, WEBSITE AND CUSTOMER EXPERIENCE
• MEASURE WEBSITE AND MARKETING PERFORMANCE
• DISPLAY RELEVANT ADVERTISING
• MANAGE PROMOTIONS, DISCOUNTS AND LOYALTY INITIATIVES
• SEND MARKETING COMMUNICATIONS WITH CONSENT WHEN REQUIRED
• MAINTAIN BUSINESS, TAX AND TRANSACTION RECORDS
• ENFORCE OUR POLICIES AND TERMS
• COMPLY WITH LEGAL AND REGULATORY REQUIREMENTS
• ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS
CONSENT
WE SEEK CONSENT FOR THE COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION WHEN REQUIRED BY APPLICABLE LAW.
CONSENT MAY BE:
• EXPRESSLY PROVIDED
• PROVIDED THROUGH A CUSTOMER’S ACTIONS
• IMPLIED WHERE APPROPRIATE AND LEGALLY PERMITTED
CUSTOMERS MAY WITHDRAW CONSENT FOR CERTAIN USES OF THEIR INFORMATION, SUBJECT TO LEGAL, CONTRACTUAL AND OPERATIONAL LIMITATIONS.
WITHDRAWING CONSENT MAY AFFECT OUR ABILITY TO PROVIDE CERTAIN SERVICES, INCLUDING PROCESSING AN ORDER OR RESPONDING TO A REQUEST.
SHOPIFY
NBEAUTY.CA IS HOSTED AND OPERATED USING SHOPIFY’S E-COMMERCE PLATFORM.
SHOPIFY MAY PROCESS PERSONAL INFORMATION TO:
• HOST THE WEBSITE
• OPERATE THE SHOPPING CART AND CHECKOUT
• PROCESS ORDERS AND PAYMENTS
• SUPPORT SECURITY AND FRAUD PREVENTION
• PROVIDE CUSTOMER-PRIVACY CONTROLS
• PROVIDE OTHER E-COMMERCE SERVICES
SHOPIFY’S HANDLING OF PERSONAL INFORMATION IS ALSO GOVERNED BY SHOPIFY’S OWN PRIVACY TERMS AND POLICIES.
PAYMENT PROVIDERS
DEPENDING ON THE PAYMENT METHOD SELECTED, PERSONAL INFORMATION MAY BE PROVIDED TO PAYMENT SERVICES SUCH AS:
• SHOPIFY PAYMENTS
• SHOP PAY
• SHOP PAY INSTALLMENTS AND ITS FINANCING PROVIDER
• APPLE PAY
• GOOGLE PAY
• PAYPAL
• BANKS AND CARD NETWORKS
PAYMENT PROVIDERS PROCESS INFORMATION ACCORDING TO THEIR OWN TERMS AND PRIVACY POLICIES.
DELIVERY PROVIDERS
WE MAY SHARE INFORMATION REQUIRED TO DELIVER AN ORDER WITH SHIPPING AND LOGISTICS PROVIDERS, WHICH MAY INCLUDE:
• CANADA POST
• UPS
• FEDEX
• DHL
• OTHER AUTHORIZED DELIVERY PROVIDERS
INFORMATION SHARED MAY INCLUDE THE CUSTOMER’S NAME, DELIVERY ADDRESS, TELEPHONE NUMBER, EMAIL ADDRESS, ORDER REFERENCE AND DELIVERY INSTRUCTIONS.
SERVICE PROVIDERS
WE MAY SHARE PERSONAL INFORMATION WITH SERVICE PROVIDERS THAT ASSIST US WITH:
• WEBSITE HOSTING
• PAYMENT PROCESSING
• ORDER FULFILLMENT
• DELIVERY AND TRACKING
• CUSTOMER SERVICE
• EMAIL AND SMS COMMUNICATIONS
• WEBSITE ANALYTICS
• ADVERTISING
• FRAUD PREVENTION
• INFORMATION SECURITY
• ACCOUNTING AND RECORDKEEPING
• PROFESSIONAL OR LEGAL SERVICES
SERVICE PROVIDERS ARE PERMITTED TO USE PERSONAL INFORMATION ONLY FOR AUTHORIZED PURPOSES, SUBJECT TO THEIR CONTRACTUAL AND LEGAL OBLIGATIONS.
ANALYTICS AND ADVERTISING
WE MAY USE ANALYTICS AND ADVERTISING SERVICES PROVIDED BY COMPANIES SUCH AS:
• GOOGLE
• META
• SHOPIFY
• OTHER AUTHORIZED MARKETING OR ANALYTICS PROVIDERS
THESE SERVICES MAY USE COOKIES, PIXELS, DEVICE IDENTIFIERS AND SIMILAR TECHNOLOGIES TO:
• MEASURE WEBSITE TRAFFIC
• UNDERSTAND WEBSITE USAGE
• MEASURE ADVERTISING PERFORMANCE
• PREVENT FRAUD
• IMPROVE CUSTOMER EXPERIENCE
• DISPLAY RELEVANT ADVERTISING
AVAILABLE PRIVACY AND COOKIE CONTROLS MAY BE USED TO MANAGE NON-ESSENTIAL TECHNOLOGIES.
COOKIES AND SIMILAR TECHNOLOGIES
NBEAUTY.CA AND OUR SERVICE PROVIDERS MAY USE COOKIES, PIXELS, TAGS, LOCAL STORAGE AND SIMILAR TECHNOLOGIES.
THESE TECHNOLOGIES MAY BE USED FOR:
ESSENTIAL FUNCTIONS
• OPERATING THE SHOPPING CART
• PROCESSING CHECKOUT
• MAINTAINING WEBSITE SECURITY
• REMEMBERING CUSTOMER SELECTIONS
• SUPPORTING ACCOUNT LOGIN
ANALYTICS
• MEASURING WEBSITE VISITS
• UNDERSTANDING HOW VISITORS USE THE WEBSITE
• IDENTIFYING TECHNICAL OR PERFORMANCE ISSUES
PERSONALIZATION
• REMEMBERING CUSTOMER PREFERENCES
• RECOMMENDING RELEVANT PRODUCTS
• IMPROVING THE SHOPPING EXPERIENCE
ADVERTISING
• MEASURING ADVERTISING RESULTS
• LIMITING REPEATED ADVERTISEMENTS
• DISPLAYING MORE RELEVANT MARKETING
WHERE REQUIRED, VISITORS MAY BE ASKED TO ACCEPT OR MANAGE NON-ESSENTIAL COOKIES THROUGH A COOKIE BANNER OR PRIVACY-PREFERENCE TOOL.
BLOCKING CERTAIN COOKIES MAY AFFECT WEBSITE FEATURES OR FUNCTIONALITY.
MARKETING COMMUNICATIONS
WE MAY SEND PROMOTIONAL EMAILS OR TEXT MESSAGES WHEN THE RECIPIENT HAS PROVIDED CONSENT OR WHEN OTHERWISE PERMITTED BY LAW.
MARKETING COMMUNICATIONS MAY INCLUDE:
• PRODUCT INFORMATION
• NEW COLLECTIONS
• PROMOTIONS
• DISCOUNTS
• BEAUTY CONTENT
• STORE NEWS
• EVENTS
RECIPIENTS MAY UNSUBSCRIBE FROM PROMOTIONAL EMAILS BY USING THE UNSUBSCRIBE LINK INCLUDED IN THE MESSAGE.
RECIPIENTS MAY WITHDRAW SMS MARKETING CONSENT USING THE INSTRUCTIONS PROVIDED WITH THE MESSAGE OR BY CONTACTING SUPPORT@NBEAUTY.CA.
UNSUBSCRIBING FROM MARKETING DOES NOT PREVENT US FROM SENDING NECESSARY TRANSACTIONAL COMMUNICATIONS ABOUT ORDERS, PAYMENTS, RETURNS, SECURITY OR CUSTOMER-SERVICE REQUESTS.
WHEN WE MAY DISCLOSE PERSONAL INFORMATION
WE MAY DISCLOSE PERSONAL INFORMATION:
• WITH THE CUSTOMER’S CONSENT
• TO COMPLETE AN ORDER OR REQUEST
• TO AUTHORIZED SERVICE PROVIDERS
• TO PAYMENT AND DELIVERY PROVIDERS
• TO PREVENT OR INVESTIGATE FRAUD OR SECURITY INCIDENTS
• TO COMPLY WITH LAW, COURT ORDERS OR GOVERNMENT REQUESTS
• TO PROTECT OUR RIGHTS, CUSTOMERS, STAFF OR PROPERTY
• IN CONNECTION WITH A BUSINESS REORGANIZATION, FINANCING, SALE, MERGER OR TRANSFER
• WHEN OTHERWISE REQUIRED OR PERMITTED BY LAW
WE DO NOT SELL CUSTOMER PERSONAL INFORMATION FOR MONEY.
INTERNATIONAL PROCESSING
SOME OF OUR SERVICE PROVIDERS MAY PROCESS OR STORE PERSONAL INFORMATION OUTSIDE CANADA.
WHEN INFORMATION IS PROCESSED IN ANOTHER COUNTRY, IT MAY BE SUBJECT TO THE LAWS OF THAT JURISDICTION AND MAY BE ACCESSIBLE TO COURTS, GOVERNMENTS OR LAW-ENFORCEMENT AUTHORITIES IN ACCORDANCE WITH LOCAL LAW.
WE USE SERVICE PROVIDERS AND SAFEGUARDS THAT WE CONSIDER APPROPRIATE FOR THE NATURE OF THE INFORMATION AND SERVICES INVOLVED.
INFORMATION RETENTION
WE RETAIN PERSONAL INFORMATION ONLY FOR AS LONG AS REASONABLY NECESSARY TO:
• COMPLETE THE PURPOSES DESCRIBED IN THIS POLICY
• MAINTAIN CUSTOMER AND TRANSACTION RECORDS
• COMPLY WITH TAX, ACCOUNTING AND LEGAL OBLIGATIONS
• RESOLVE DISPUTES
• PREVENT FRAUD
• ENFORCE OUR AGREEMENTS AND POLICIES
RETENTION PERIODS MAY VARY DEPENDING ON THE TYPE OF INFORMATION, PURPOSE OF COLLECTION AND APPLICABLE LEGAL REQUIREMENTS.
WHEN PERSONAL INFORMATION IS NO LONGER REQUIRED, WE MAY DELETE, ANONYMIZE OR SECURELY DISPOSE OF IT, SUBJECT TO TECHNICAL AND LEGAL LIMITATIONS.
INFORMATION SECURITY
WE USE REASONABLE ADMINISTRATIVE, TECHNICAL AND PHYSICAL SAFEGUARDS DESIGNED TO PROTECT PERSONAL INFORMATION AGAINST:
• UNAUTHORIZED ACCESS
• LOSS
• THEFT
• MISUSE
• ALTERATION
• DISCLOSURE
• DESTRUCTION
NO WEBSITE, TRANSMISSION METHOD OR STORAGE SYSTEM CAN BE GUARANTEED TO BE COMPLETELY SECURE.
CUSTOMERS ARE RESPONSIBLE FOR PROTECTING THEIR ACCOUNT PASSWORDS, DEVICES AND PAYMENT ACCOUNTS.
CUSTOMER PRIVACY RIGHTS
SUBJECT TO APPLICABLE LAW, INDIVIDUALS MAY HAVE THE RIGHT TO:
• REQUEST ACCESS TO THEIR PERSONAL INFORMATION
• REQUEST CORRECTION OF INACCURATE INFORMATION
• WITHDRAW CERTAIN CONSENTS
• REQUEST DELETION OF CERTAIN INFORMATION
• OBJECT TO OR RESTRICT CERTAIN PROCESSING
• ASK QUESTIONS ABOUT OUR PRIVACY PRACTICES
• SUBMIT A PRIVACY COMPLAINT
SOME REQUESTS MAY BE LIMITED BY LEGAL, SECURITY, RECORDKEEPING OR CONTRACTUAL REQUIREMENTS.
WE MAY NEED TO VERIFY THE REQUESTER’S IDENTITY BEFORE PROCESSING A PRIVACY REQUEST.
TO SUBMIT A REQUEST, CONTACT SUPPORT@NBEAUTY.CA WITH THE SUBJECT LINE “PRIVACY REQUEST.”
CUSTOMERS MAY ALSO USE PRIVACY CONTROLS MADE AVAILABLE THROUGH NBEAUTY.CA OR SHOPIFY.
ACCURACY OF INFORMATION
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE AND CURRENT INFORMATION.
CUSTOMERS MAY CONTACT SUPPORT@NBEAUTY.CA TO REQUEST A CORRECTION OR MAY UPDATE CERTAIN INFORMATION THROUGH THEIR CUSTOMER ACCOUNT, WHEN AVAILABLE.
CHILDREN’S PRIVACY
NBEAUTY.CA IS INTENDED FOR INDIVIDUALS WHO ARE LEGALLY ABLE TO MAKE ONLINE PURCHASES OR WHO USE THE WEBSITE WITH APPROPRIATE PARENTAL OR GUARDIAN AUTHORIZATION.
WE DO NOT KNOWINGLY SEEK TO COLLECT PERSONAL INFORMATION FROM CHILDREN WITHOUT APPROPRIATE AUTHORIZATION.
A PARENT OR LEGAL GUARDIAN WHO BELIEVES THAT A CHILD HAS PROVIDED PERSONAL INFORMATION WITHOUT APPROPRIATE AUTHORIZATION MAY CONTACT SUPPORT@NBEAUTY.CA.
THIRD-PARTY LINKS
NBEAUTY.CA MAY CONTAIN LINKS TO WEBSITES, SOCIAL-MEDIA PLATFORMS OR SERVICES OPERATED BY THIRD PARTIES.
WE ARE NOT RESPONSIBLE FOR THE PRIVACY, SECURITY OR CONTENT PRACTICES OF THIRD-PARTY SERVICES.
VISITORS SHOULD REVIEW THE PRIVACY POLICY OF EACH THIRD-PARTY SERVICE THEY ACCESS.
CHANGES TO THIS PRIVACY POLICY
WE MAY UPDATE THIS PRIVACY POLICY TO REFLECT CHANGES TO:
• OUR SERVICES
• OUR TECHNOLOGY
• OUR SERVICE PROVIDERS
• OUR BUSINESS PRACTICES
• APPLICABLE LEGAL OR REGULATORY REQUIREMENTS
THE UPDATED POLICY WILL BE POSTED ON NBEAUTY.CA WITH A REVISED “LAST UPDATED” DATE.
MATERIAL CHANGES MAY ALSO BE COMMUNICATED THROUGH THE WEBSITE, EMAIL OR ANOTHER APPROPRIATE METHOD WHEN REQUIRED.
PRIVACY QUESTIONS AND COMPLAINTS
QUESTIONS, CONCERNS OR COMPLAINTS ABOUT THIS PRIVACY POLICY OR OUR HANDLING OF PERSONAL INFORMATION MAY BE SENT TO:
PRIVACY OFFICER
RES INTERNATIONAL CANADA INC.
NBEAUTY.CA
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
PLEASE INCLUDE “PRIVACY REQUEST” OR “PRIVACY COMPLAINT” IN THE EMAIL SUBJECT LINE.
WE WILL REVIEW AND RESPOND TO PRIVACY REQUESTS WITHIN A REASONABLE PERIOD, SUBJECT TO IDENTITY VERIFICATION AND APPLICABLE LAW.
