LAST UPDATED: JULY 26, 2026
THIS PAYMENT POLICY APPLIES TO ORDERS PLACED THROUGH NBEAUTY.CA, AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
ACCEPTED PAYMENT METHODS
NBEAUTY.CA ACCEPTS THE FOLLOWING PAYMENT METHODS WHEN AVAILABLE AT CHECKOUT:
• VISA CREDIT CARDS
• ELIGIBLE VISA DEBIT CARDS
• MASTERCARD CREDIT CARDS
• ELIGIBLE DEBIT MASTERCARD CARDS
• AMERICAN EXPRESS
• DISCOVER
• ELIGIBLE JCB CARDS
• ELIGIBLE UNIONPAY CARDS
• SHOP PAY
• APPLE PAY
• GOOGLE PAY
• PAYPAL
• SHOP PAY INSTALLMENTS FOR ELIGIBLE CUSTOMERS AND ORDERS
THE PAYMENT METHODS AVAILABLE FOR A PARTICULAR ORDER MAY DEPEND ON THE CUSTOMER’S LOCATION, DEVICE, BROWSER, CARD ISSUER, ORDER VALUE, PAYMENT PROVIDER AND ELIGIBILITY.
ONLY THE PAYMENT METHODS DISPLAYED DURING CHECKOUT ARE AVAILABLE FOR THE APPLICABLE ORDER.
PAYMENT CURRENCY
ALL PRODUCT PRICES, TAXES AND PAYMENTS ON NBEAUTY.CA ARE DISPLAYED AND PROCESSED IN CANADIAN DOLLARS UNLESS OTHERWISE CLEARLY STATED.
A CUSTOMER USING A PAYMENT CARD OR FINANCIAL ACCOUNT BASED IN ANOTHER CURRENCY MAY BE CHARGED A CURRENCY-CONVERSION FEE OR FOREIGN-TRANSACTION FEE BY THEIR BANK, CARD ISSUER OR PAYMENT PROVIDER.
NBEAUTY.CA DOES NOT CONTROL, RECEIVE OR REFUND FEES CHARGED INDEPENDENTLY BY A CUSTOMER’S FINANCIAL INSTITUTION OR PAYMENT PROVIDER.
PRICES AND TAXES
PRODUCT PRICES DISPLAYED ON NBEAUTY.CA GENERALLY DO NOT INCLUDE APPLICABLE SALES TAXES UNLESS OTHERWISE STATED.
APPLICABLE FEDERAL AND PROVINCIAL SALES TAXES ARE CALCULATED BASED ON THE PRODUCTS PURCHASED AND THE CUSTOMER’S DELIVERY DESTINATION.
THE COMPLETE ORDER TOTAL, INCLUDING APPLICABLE TAXES AND ANY OPTIONAL SHIPPING UPGRADE, WILL BE DISPLAYED DURING CHECKOUT BEFORE PAYMENT IS COMPLETED.
FREE STANDARD SHIPPING
NBEAUTY.CA PROVIDES FREE STANDARD SHIPPING ON ELIGIBLE ORDERS DELIVERED WITHIN CANADA.
OPTIONAL EXPEDITED, EXPRESS OR OTHER UPGRADED SHIPPING SERVICES MAY BE AVAILABLE FOR AN ADDITIONAL CHARGE.
ANY OPTIONAL SHIPPING CHARGE WILL BE DISPLAYED DURING CHECKOUT BEFORE THE CUSTOMER COMPLETES PAYMENT.
PAYMENT AUTHORIZATION
PAYMENT MUST BE SUCCESSFULLY AUTHORIZED BEFORE AN ORDER CAN BE PROCESSED.
BY SUBMITTING AN ORDER, THE CUSTOMER AUTHORIZES NBEAUTY.CA AND ITS PAYMENT-PROCESSING PROVIDERS TO CHARGE THE SELECTED PAYMENT METHOD FOR:
• THE PURCHASED PRODUCTS
• APPLICABLE SALES TAXES
• OPTIONAL SHIPPING UPGRADES SELECTED BY THE CUSTOMER
• ANY OTHER AMOUNT CLEARLY DISCLOSED BEFORE PAYMENT
RECEIVING AN ORDER-CONFIRMATION EMAIL DOES NOT GUARANTEE THAT PAYMENT HAS BEEN FINALLY APPROVED OR THAT THE ORDER HAS BEEN ACCEPTED FOR FULFILLMENT.
NBEAUTY.CA MAY CONTACT THE CUSTOMER, PLACE AN ORDER ON HOLD OR CANCEL AN ORDER IF PAYMENT CANNOT BE AUTHORIZED OR VERIFIED.
PAYMENT PROCESSING AND SECURITY
ONLINE PAYMENTS ARE PROCESSED THROUGH SHOPIFY PAYMENTS AND OTHER SECURE THIRD-PARTY PAYMENT PROVIDERS, DEPENDING ON THE PAYMENT METHOD SELECTED BY THE CUSTOMER.
NBEAUTY.CA DOES NOT DIRECTLY RECEIVE OR STORE COMPLETE PAYMENT-CARD NUMBERS OR CARD SECURITY CODES THROUGH ITS CUSTOMER-SERVICE SYSTEMS.
CUSTOMERS SHOULD NEVER SEND THE FOLLOWING INFORMATION BY EMAIL, TEXT MESSAGE OR CONTACT FORM:
• COMPLETE CREDIT- OR DEBIT-CARD NUMBERS
• CARD SECURITY CODES
• ONLINE-BANKING PASSWORDS
• PAYPAL PASSWORDS
• SHOP PAY PASSWORDS OR VERIFICATION CODES
• OTHER SENSITIVE PAYMENT OR ACCOUNT INFORMATION
PAYMENT PROVIDERS MAY USE SECURITY AND FRAUD-PREVENTION PROCEDURES INCLUDING:
• ADDRESS VERIFICATION
• CARD SECURITY-CODE VERIFICATION
• IDENTITY VERIFICATION
• MULTI-FACTOR AUTHENTICATION
• 3D SECURE AUTHENTICATION
• AUTOMATED FRAUD-PREVENTION SCREENING
CUSTOMERS MAY BE REQUIRED TO COMPLETE ADDITIONAL VERIFICATION BEFORE A PAYMENT OR ORDER IS APPROVED.
VISA AND MASTERCARD
NBEAUTY.CA ACCEPTS ELIGIBLE VISA AND MASTERCARD CREDIT CARDS.
ELIGIBLE DEBIT CARDS BEARING A VISA OR MASTERCARD PAYMENT NETWORK LOGO MAY ALSO BE ACCEPTED FOR ONLINE PURCHASES.
ACCEPTANCE OF A PARTICULAR CARD REMAINS SUBJECT TO AUTHORIZATION BY THE CUSTOMER’S BANK, CARD ISSUER AND THE APPLICABLE PAYMENT PROCESSOR.
AMERICAN EXPRESS, JCB, DISCOVER AND UNIONPAY
NBEAUTY.CA ACCEPTS AMERICAN EXPRESS AND DISCOVER WHEN THESE PAYMENT OPTIONS ARE AVAILABLE AT CHECKOUT.
ELIGIBLE JCB CARDS MAY BE PROCESSED THROUGH AMERICAN EXPRESS ACCEPTANCE.
ELIGIBLE UNIONPAY CARDS MAY BE PROCESSED THROUGH DISCOVER ACCEPTANCE.
ACCEPTANCE OF A PARTICULAR CARD REMAINS SUBJECT TO THE CARD’S ELIGIBILITY, THE CUSTOMER’S LOCATION, THE CARD ISSUER AND THE APPLICABLE PAYMENT PROCESSOR.
SHOP PAY
SHOP PAY MAY ALLOW ELIGIBLE CUSTOMERS TO SAVE THEIR PAYMENT AND DELIVERY INFORMATION FOR FASTER CHECKOUT.
USE OF SHOP PAY IS SUBJECT TO SHOP PAY’S ELIGIBILITY REQUIREMENTS, TERMS, SECURITY PROCEDURES AND PRIVACY PRACTICES.
CUSTOMERS ARE RESPONSIBLE FOR ENSURING THAT INFORMATION SAVED IN SHOP PAY, INCLUDING BILLING AND DELIVERY ADDRESSES, IS COMPLETE AND ACCURATE BEFORE SUBMITTING AN ORDER.
APPLE PAY AND GOOGLE PAY
APPLE PAY AND GOOGLE PAY MAY BE AVAILABLE ON ELIGIBLE DEVICES, BROWSERS AND CUSTOMER ACCOUNTS.
PAYMENTS COMPLETED THROUGH APPLE PAY OR GOOGLE PAY ARE SUBJECT TO THE APPLICABLE PROVIDER’S TERMS, ELIGIBILITY REQUIREMENTS, SECURITY PROCEDURES AND PRIVACY PRACTICES.
THE CUSTOMER SHOULD VERIFY THE BILLING ADDRESS, DELIVERY ADDRESS AND PAYMENT METHOD DISPLAYED IN THE DIGITAL WALLET BEFORE AUTHORIZING PAYMENT.
PAYPAL
CUSTOMERS WHO SELECT PAYPAL MAY BE ASKED TO SIGN IN TO THEIR PAYPAL ACCOUNT OR COMPLETE PAYPAL’S PAYMENT-AUTHORIZATION PROCESS.
PAYPAL TRANSACTIONS ARE SUBJECT TO PAYPAL’S TERMS, ELIGIBILITY REQUIREMENTS, SECURITY PROCEDURES AND PRIVACY PRACTICES.
THE CUSTOMER IS RESPONSIBLE FOR CONFIRMING THAT THE DELIVERY ADDRESS PROVIDED THROUGH PAYPAL IS ACCURATE BEFORE COMPLETING PAYMENT.
SHOP PAY INSTALLMENTS
ELIGIBLE CUSTOMERS MAY BE OFFERED THE OPTION TO PAY FOR QUALIFYING ORDERS IN INSTALLMENTS THROUGH SHOP PAY INSTALLMENTS.
SHOP PAY INSTALLMENTS IS SUBJECT TO:
• AVAILABILITY AT CHECKOUT
• CUSTOMER ELIGIBILITY
• ORDER ELIGIBILITY
• ORDER VALUE
• CUSTOMER LOCATION
• IDENTITY OR CREDIT ASSESSMENT, WHEN APPLICABLE
• THE INSTALLMENT PROVIDER’S TERMS AND CONDITIONS
NBEAUTY.CA DOES NOT DETERMINE OR GUARANTEE WHETHER A CUSTOMER WILL BE APPROVED FOR INSTALLMENT PAYMENTS.
THE INSTALLMENT PROVIDER MAY REQUIRE THE CUSTOMER TO ENTER INTO A SEPARATE PAYMENT AGREEMENT.
THE PAYMENT SCHEDULE, NUMBER OF INSTALLMENTS, DUE DATES, INTEREST, FEES, LATE-PAYMENT TERMS AND OTHER FINANCING CONDITIONS, IF APPLICABLE, WILL BE DETERMINED AND DISCLOSED BY THE INSTALLMENT PROVIDER BEFORE THE CUSTOMER COMPLETES THE TRANSACTION.
CUSTOMERS ARE RESPONSIBLE FOR REVIEWING AND ACCEPTING THE INSTALLMENT PROVIDER’S TERMS BEFORE SELECTING SHOP PAY INSTALLMENTS.
REFUNDS FOR INSTALLMENT ORDERS
APPROVED REFUNDS FOR ORDERS PAID THROUGH SHOP PAY INSTALLMENTS WILL BE RETURNED THROUGH THE ORIGINAL PAYMENT METHOD AND ADMINISTERED BY THE APPLICABLE INSTALLMENT PROVIDER.
THE PROVIDER MAY APPLY THE REFUND TO:
• AN OUTSTANDING INSTALLMENT BALANCE
• FUTURE SCHEDULED PAYMENTS
• THE CUSTOMER’S ORIGINAL PAYMENT ACCOUNT
THE TIMING OF THE REFUND AND ITS EFFECT ON REMAINING INSTALLMENTS ARE SUBJECT TO THE INSTALLMENT PROVIDER’S TERMS AND PROCESSING PERIODS.
CUSTOMERS SHOULD CONTACT THE INSTALLMENT PROVIDER DIRECTLY FOR QUESTIONS ABOUT THEIR INSTALLMENT SCHEDULE, OUTSTANDING BALANCE OR PAYMENT ACCOUNT.
BILLING INFORMATION
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING COMPLETE AND ACCURATE BILLING INFORMATION DURING CHECKOUT.
THE BILLING NAME, ADDRESS, POSTAL CODE AND OTHER INFORMATION MAY NEED TO MATCH THE INFORMATION HELD BY THE CUSTOMER’S BANK, CARD ISSUER OR PAYMENT PROVIDER.
INCORRECT OR INCOMPLETE BILLING INFORMATION MAY RESULT IN:
• A DECLINED PAYMENT
• ADDITIONAL VERIFICATION
• DELAYED ORDER PROCESSING
• AN ORDER BEING PLACED ON HOLD
• ORDER CANCELLATION
DECLINED OR FAILED PAYMENTS
A PAYMENT MAY BE DECLINED OR FAIL FOR REASONS INCLUDING:
• INSUFFICIENT AVAILABLE FUNDS
• INCORRECT PAYMENT INFORMATION
• AN EXPIRED CARD
• AN INCORRECT CARD SECURITY CODE
• A BILLING-ADDRESS OR POSTAL-CODE MISMATCH
• A BANK OR CARD-ISSUER RESTRICTION
• A SECURITY OR FRAUD-PREVENTION CHECK
• AN INELIGIBLE PAYMENT METHOD
• A TEMPORARY TECHNICAL ISSUE
IF A PAYMENT IS DECLINED, THE CUSTOMER SHOULD:
• VERIFY THE PAYMENT INFORMATION ENTERED
• CONFIRM THE BILLING ADDRESS
• CONTACT THEIR BANK OR PAYMENT PROVIDER
• TRY ANOTHER AVAILABLE PAYMENT METHOD
NBEAUTY.CA DOES NOT CONTROL PAYMENT APPROVAL OR DECLINE DECISIONS MADE BY BANKS, CARD ISSUERS OR THIRD-PARTY PAYMENT PROVIDERS.
PAYMENT VERIFICATION AND FRAUD PREVENTION
NBEAUTY.CA RESERVES THE RIGHT TO REVIEW, DELAY, HOLD OR CANCEL AN ORDER WHEN ADDITIONAL PAYMENT, ORDER OR IDENTITY VERIFICATION IS REASONABLY REQUIRED.
WE MAY CONTACT THE CUSTOMER USING THE EMAIL ADDRESS OR PHONE NUMBER PROVIDED WITH THE ORDER.
AN ORDER MAY BE CANCELLED IF:
• PAYMENT CANNOT BE AUTHORIZED OR VERIFIED
• THE TRANSACTION APPEARS UNAUTHORIZED OR FRAUDULENT
• REQUESTED VERIFICATION IS NOT COMPLETED
• THE PAYMENT PROVIDER REJECTS OR REVERSES THE TRANSACTION
• THE ORDER INFORMATION IS MATERIALLY INCOMPLETE OR INCONSISTENT
• THE ORDER VIOLATES OUR TERMS & CONDITIONS
IF AN ORDER IS CANCELLED AFTER PAYMENT HAS BEEN COLLECTED, THE APPROPRIATE AMOUNT WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.
AUTHORIZATION HOLDS AND PENDING CHARGES
A BANK, CARD ISSUER OR PAYMENT PROVIDER MAY PLACE A TEMPORARY AUTHORIZATION HOLD ON THE CUSTOMER’S ACCOUNT WHEN AN ORDER IS ATTEMPTED OR SUBMITTED.
A PENDING CHARGE MAY APPEAR EVEN WHEN AN ORDER WAS NOT SUCCESSFULLY COMPLETED.
THE RELEASE OR REMOVAL OF AN AUTHORIZATION HOLD IS CONTROLLED BY THE CUSTOMER’S BANK, CARD ISSUER OR PAYMENT PROVIDER.
NBEAUTY.CA CANNOT GUARANTEE HOW QUICKLY A FINANCIAL INSTITUTION WILL RELEASE A PENDING AUTHORIZATION.
DUPLICATE OR UNRECOGNIZED CHARGES
CUSTOMERS WHO BELIEVE THEY WERE CHARGED MORE THAN ONCE OR DO NOT RECOGNIZE A PAYMENT ASSOCIATED WITH NBEAUTY.CA SHOULD CONTACT SUPPORT@NBEAUTY.CA.
THE CUSTOMER SHOULD PROVIDE:
• THE ORDER NUMBER, IF AVAILABLE
• THE DATE OF THE TRANSACTION
• THE TRANSACTION AMOUNT
• THE NAME DISPLAYED ON THE PAYMENT ACCOUNT
• A DESCRIPTION OF THE CONCERN
CUSTOMERS SHOULD NOT SEND COMPLETE CARD NUMBERS, CARD SECURITY CODES, BANKING PASSWORDS OR OTHER SENSITIVE PAYMENT INFORMATION.
ORDER CANCELLATIONS
CUSTOMERS SHOULD CONTACT SUPPORT@NBEAUTY.CA AS SOON AS POSSIBLE TO REQUEST AN ORDER CANCELLATION.
CANCELLATION REQUESTS CANNOT BE GUARANTEED AFTER AN ORDER HAS BEEN PROCESSED, PACKED, FULFILLED OR SHIPPED.
A SUCCESSFULLY CANCELLED ORDER WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.
ADDITIONAL INFORMATION IS AVAILABLE IN OUR ORDER CANCELLATION & MODIFICATION POLICY.
REFUNDS
APPROVED REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED FOR THE ORDER.
NBEAUTY.CA GENERALLY PROCESSES AN APPROVED REFUND WITHIN 5–10 BUSINESS DAYS AFTER THE RETURNED PRODUCT HAS BEEN RECEIVED, INSPECTED AND APPROVED.
THE CUSTOMER’S BANK, CARD ISSUER, PAYPAL, SHOP PAY INSTALLMENTS PROVIDER OR OTHER PAYMENT SERVICE MAY REQUIRE ADDITIONAL TIME TO POST THE REFUND.
NBEAUTY.CA DOES NOT CONTROL THIRD-PARTY REFUND-PROCESSING PERIODS.
COMPLETE REFUND CONDITIONS ARE PROVIDED IN OUR RETURNS & REFUNDS POLICY.
CHANGING A PAYMENT METHOD
THE PAYMENT METHOD USED FOR A COMPLETED ORDER CANNOT GENERALLY BE CHANGED.
IF A DIFFERENT PAYMENT METHOD IS REQUIRED, THE ORIGINAL ORDER MAY NEED TO BE CANCELLED, WHEN CANCELLATION IS STILL AVAILABLE, AND A NEW ORDER PLACED USING THE PREFERRED PAYMENT METHOD.
CUSTOMERS SHOULD NOT SEND NEW PAYMENT INFORMATION TO NBEAUTY.CA BY EMAIL, TEXT MESSAGE OR CONTACT FORM.
PROMOTIONAL CODES AND DISCOUNTS
PROMOTIONAL CODES MUST GENERALLY BE ENTERED DURING CHECKOUT BEFORE PAYMENT IS COMPLETED.
A PROMOTIONAL CODE CANNOT GENERALLY BE ADDED TO AN ORDER AFTER THE ORDER HAS BEEN PLACED.
PROMOTIONAL OFFERS MAY BE SUBJECT TO:
• A SPECIFIED START AND END DATE
• PRODUCT OR BRAND EXCLUSIONS
• ORDER-VALUE REQUIREMENTS
• CUSTOMER-ELIGIBILITY REQUIREMENTS
• SINGLE-USE LIMITATIONS
• INVENTORY AVAILABILITY
• OTHER CONDITIONS DISPLAYED WITH THE OFFER
UNLESS EXPRESSLY STATED OTHERWISE, MULTIPLE PROMOTIONAL CODES CANNOT BE COMBINED ON THE SAME ORDER.
IF AN ORDER IS MODIFIED, PARTIALLY CANCELLED OR PARTIALLY RETURNED, THE DISCOUNT AND REFUND MAY BE RECALCULATED BASED ON THE PRODUCTS RETAINED BY THE CUSTOMER.
PAYMENT DISPUTES AND CHARGEBACKS
CUSTOMERS ARE ENCOURAGED TO CONTACT SUPPORT@NBEAUTY.CA BEFORE SUBMITTING A PAYMENT DISPUTE OR CHARGEBACK SO THAT WE HAVE AN OPPORTUNITY TO REVIEW AND RESOLVE THE CONCERN.
THIS REQUEST DOES NOT RESTRICT ANY RIGHTS AVAILABLE TO THE CUSTOMER THROUGH THEIR BANK, PAYMENT PROVIDER OR APPLICABLE LAW.
CHANGES TO PAYMENT METHODS
NBEAUTY.CA MAY ADD, REMOVE OR TEMPORARILY SUSPEND A PAYMENT METHOD BASED ON PROVIDER AVAILABILITY, ELIGIBILITY, SECURITY REQUIREMENTS, TECHNICAL CONDITIONS OR OPERATIONAL NEEDS.
THE CURRENT PAYMENT METHODS AVAILABLE FOR AN ORDER WILL BE DISPLAYED DURING CHECKOUT.
CONTACT INFORMATION
FOR ASSISTANCE WITH A PAYMENT OR BILLING QUESTION, CONTACT:
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
