LAST UPDATED: JULY 26, 2026

THIS SHIPPING & DELIVERY POLICY APPLIES TO ORDERS PLACED THROUGH NBEAUTY.CA, AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.

SHIPPING DESTINATIONS

NBEAUTY.CA CURRENTLY SHIPS TO ELIGIBLE RESIDENTIAL AND COMMERCIAL ADDRESSES ACROSS CANADA.

INTERNATIONAL SHIPPING IS NOT CURRENTLY AVAILABLE THROUGH NBEAUTY.CA UNLESS EXPRESSLY STATED OTHERWISE.

FREE STANDARD SHIPPING ACROSS CANADA

NBEAUTY.CA PROVIDES FREE STANDARD SHIPPING ON ELIGIBLE ORDERS DELIVERED WITHIN CANADA.

NO MINIMUM PURCHASE IS REQUIRED FOR FREE STANDARD SHIPPING UNLESS A DIFFERENT CONDITION IS CLEARLY DISCLOSED ON NBEAUTY.CA BEFORE THE ORDER IS PLACED.

FREE STANDARD SHIPPING APPLIES TO THE STANDARD DELIVERY METHOD SELECTED OR ASSIGNED BY NBEAUTY.CA.

EXPEDITED, EXPRESS OR OTHER UPGRADED SHIPPING OPTIONS MAY BE AVAILABLE FOR AN ADDITIONAL CHARGE. ANY ADDITIONAL SHIPPING COST WILL BE DISPLAYED DURING CHECKOUT BEFORE PAYMENT IS COMPLETED.

ORDER PROCESSING

IN-STOCK ORDERS ARE GENERALLY PREPARED AND PROCESSED WITHIN 1–2 BUSINESS DAYS AFTER SUCCESSFUL PAYMENT AUTHORIZATION.

ORDERS PLACED ON WEEKENDS OR STATUTORY HOLIDAYS WILL BEGIN PROCESSING ON THE NEXT BUSINESS DAY.

PROCESSING MAY REQUIRE ADDITIONAL TIME DURING:

• STATUTORY HOLIDAYS
• PROMOTIONAL PERIODS
• PERIODS OF HIGH ORDER VOLUME
• SEVERE WEATHER
• CARRIER INTERRUPTIONS
• OTHER CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL

ORDER PROCESSING TIME IS SEPARATE FROM THE ESTIMATED DELIVERY TIME.

PRE-ORDERS AND SPECIAL-ORDER PRODUCTS

PRODUCTS IDENTIFIED AS PRE-ORDER OR SPECIAL-ORDER ITEMS GENERALLY REQUIRE APPROXIMATELY 7–10 BUSINESS DAYS TO BE PREPARED BEFORE SHIPMENT.

AN ESTIMATED PROCESSING PERIOD WILL BE DISPLAYED ON THE APPLICABLE PRODUCT PAGE WHENEVER POSSIBLE.

WHEN AN ORDER CONTAINS BOTH IN-STOCK AND PRE-ORDER PRODUCTS, THE ORDER MAY BE SHIPPED TOGETHER AFTER ALL PRODUCTS BECOME AVAILABLE.

IN CERTAIN CIRCUMSTANCES, PRODUCTS FROM THE SAME ORDER MAY BE SHIPPED SEPARATELY.

ESTIMATED DELIVERY TIMES

ESTIMATED DELIVERY TIMES BEGIN AFTER THE ORDER HAS BEEN PROCESSED AND TRANSFERRED TO THE SHIPPING CARRIER.

TYPICAL STANDARD DELIVERY ESTIMATES ARE:

ONTARIO AND QUEBEC: 1–3 BUSINESS DAYS

OTHER MAJOR CANADIAN CITIES: 2–5 BUSINESS DAYS

RURAL, REMOTE AND NORTHERN LOCATIONS: 3–10 OR MORE BUSINESS DAYS

THESE DELIVERY PERIODS ARE ESTIMATES ONLY AND ARE NOT GUARANTEED.

ACTUAL DELIVERY TIMES MAY VARY DEPENDING ON:

• THE DELIVERY DESTINATION
• CARRIER CAPACITY
• WEATHER CONDITIONS
• STATUTORY HOLIDAYS
• SEASONAL DEMAND
• SERVICE INTERRUPTIONS
• REMOTE-AREA ACCESS
• OTHER CIRCUMSTANCES OUTSIDE OUR REASONABLE CONTROL

SHIPPING CARRIERS

ORDERS MAY BE DELIVERED THROUGH CANADA POST, UPS, FEDEX, DHL OR ANOTHER SUITABLE CANADIAN DELIVERY PROVIDER.

THE SHIPPING CARRIER MAY BE SELECTED BASED ON THE DELIVERY DESTINATION, PACKAGE SIZE, PRODUCT TYPE, SERVICE AVAILABILITY AND OTHER OPERATIONAL REQUIREMENTS.

TRACKING INFORMATION

ONCE AN ORDER HAS BEEN SHIPPED, THE CUSTOMER WILL RECEIVE A SHIPPING-CONFIRMATION EMAIL CONTAINING AVAILABLE TRACKING INFORMATION.

TRACKING INFORMATION MAY REQUIRE UP TO 24 HOURS TO BECOME ACTIVE AFTER THE SHIPPING CONFIRMATION HAS BEEN ISSUED.

CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE TRACKING INFORMATION PROVIDED AND MAKING REASONABLE ARRANGEMENTS TO RECEIVE THE DELIVERY.

DELIVERY ADDRESS

CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A COMPLETE AND ACCURATE DELIVERY ADDRESS DURING CHECKOUT, INCLUDING ANY APPLICABLE:

• APARTMENT NUMBER
• UNIT NUMBER
• SUITE NUMBER
• BUZZER CODE
• POSTAL CODE
• DELIVERY INSTRUCTIONS

NBEAUTY.CA IS NOT RESPONSIBLE FOR DELAYS, FAILED DELIVERIES OR ADDITIONAL COSTS RESULTING FROM INCORRECT, INCOMPLETE OR OUTDATED DELIVERY INFORMATION PROVIDED BY THE CUSTOMER.

CUSTOMERS SHOULD CONTACT SUPPORT@NBEAUTY.CA AS SOON AS POSSIBLE IF AN ADDRESS CORRECTION IS REQUIRED.

ADDRESS CHANGES CANNOT BE GUARANTEED AFTER AN ORDER HAS BEEN PROCESSED, PACKED OR TRANSFERRED TO THE SHIPPING CARRIER.

P.O. BOXES AND FORWARDING SERVICES

DELIVERY TO P.O. BOXES, PARCEL-FORWARDING SERVICES OR CERTAIN RURAL, REMOTE OR NORTHERN ADDRESSES MAY BE RESTRICTED DEPENDING ON THE SHIPPING CARRIER AND AVAILABLE DELIVERY SERVICE.

NBEAUTY.CA CANNOT GUARANTEE DELIVERY TO AN ADDRESS THAT IS NOT ACCEPTED OR SERVICED BY THE APPLICABLE SHIPPING CARRIER.

DELIVERY DELAYS

DELIVERY DATES PROVIDED BY NBEAUTY.CA OR A SHIPPING CARRIER ARE ESTIMATES AND DO NOT REPRESENT GUARANTEED DELIVERY DATES.

NBEAUTY.CA WILL PROVIDE AVAILABLE TRACKING INFORMATION AND REASONABLE CUSTOMER-SERVICE ASSISTANCE. HOWEVER, WE CANNOT GUARANTEE A SPECIFIC DELIVERY DATE AFTER AN ORDER HAS BEEN TRANSFERRED TO THE SHIPPING CARRIER.

FAILED, REFUSED OR UNCLAIMED DELIVERIES

A PACKAGE MAY BE RETURNED TO NBEAUTY.CA WHEN:

• THE DELIVERY ADDRESS IS INCORRECT OR INCOMPLETE
• THE CUSTOMER REFUSES THE DELIVERY
• THE PACKAGE IS NOT CLAIMED
• THE CARRIER CANNOT ACCESS THE DELIVERY LOCATION
• REPEATED DELIVERY ATTEMPTS ARE UNSUCCESSFUL

IF A DELIVERY FAILS BECAUSE OF INFORMATION OR CIRCUMSTANCES ATTRIBUTABLE TO THE CUSTOMER, THE CUSTOMER MAY BE RESPONSIBLE FOR ANY ADDITIONAL COST REQUIRED TO RESEND THE ORDER.

ANY REFUND RELATING TO A RETURNED OR UNDELIVERABLE PACKAGE WILL BE PROCESSED IN ACCORDANCE WITH OUR RETURNS & REFUNDS POLICY.

LOST OR MISSING PACKAGES

CUSTOMERS SHOULD CONTACT SUPPORT@NBEAUTY.CA IF TRACKING INFORMATION HAS NOT BEEN UPDATED FOR AN UNUSUAL PERIOD OR IF A PACKAGE APPEARS TO BE LOST DURING TRANSIT.

NBEAUTY.CA MAY NEED TO SUBMIT AN INVESTIGATION REQUEST TO THE APPLICABLE SHIPPING CARRIER BEFORE DETERMINING WHETHER A REPLACEMENT OR REFUND IS AVAILABLE.

CARRIER INVESTIGATIONS MAY REQUIRE ADDITIONAL PROCESSING TIME.

PACKAGES MARKED AS DELIVERED

IF TRACKING INFORMATION SHOWS THAT A PACKAGE WAS DELIVERED BUT THE CUSTOMER CANNOT LOCATE IT, THE CUSTOMER SHOULD FIRST:

• CHECK THE DELIVERY LOCATION
• CHECK WITH HOUSEHOLD MEMBERS
• CHECK WITH BUILDING RECEPTION OR MANAGEMENT
• CHECK WITH NEIGHBOURS
• REVIEW ANY DELIVERY NOTICE
• CONTACT THE SHIPPING CARRIER

THE CUSTOMER SHOULD CONTACT SUPPORT@NBEAUTY.CA IF THE PACKAGE REMAINS MISSING AFTER COMPLETING THESE STEPS.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

CUSTOMERS WHO RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT PRODUCT SHOULD CONTACT SUPPORT@NBEAUTY.CA WITHIN SEVEN DAYS OF DELIVERY.

THE CUSTOMER SHOULD PROVIDE:

• THE ORDER NUMBER
• A DESCRIPTION OF THE ISSUE
• CLEAR PHOTOGRAPHS OF THE PRODUCT
• CLEAR PHOTOGRAPHS OF THE SHIPPING PACKAGE
• CLEAR PHOTOGRAPHS OF ANY VISIBLE DAMAGE

ELIGIBLE DAMAGED, DEFECTIVE OR INCORRECT ORDERS WILL BE REVIEWED AND RESOLVED IN ACCORDANCE WITH OUR RETURNS & REFUNDS POLICY.

RETURN SHIPPING

FOR APPROVED ELIGIBLE RETURNS WITHIN CANADA, NBEAUTY.CA WILL PROVIDE A PREPAID RETURN SHIPPING LABEL AT NO COST TO THE CUSTOMER.

CUSTOMERS MUST CONTACT NBEAUTY.CA AND RECEIVE RETURN AUTHORIZATION BEFORE SENDING A PRODUCT BACK.

SHIPPING COSTS PAID INDEPENDENTLY BY A CUSTOMER WITHOUT PRIOR RETURN AUTHORIZATION WILL NOT AUTOMATICALLY BE REIMBURSED.

COMPLETE RETURN CONDITIONS, ELIGIBILITY REQUIREMENTS AND REFUND PROCEDURES ARE PROVIDED IN OUR RETURNS & REFUNDS POLICY.

ORDER CANCELLATIONS AND MODIFICATIONS

CUSTOMERS SHOULD CONTACT SUPPORT@NBEAUTY.CA AS SOON AS POSSIBLE TO REQUEST AN ORDER CANCELLATION, PRODUCT CHANGE OR ADDRESS CORRECTION.

REQUESTS CANNOT BE GUARANTEED AFTER AN ORDER HAS BEEN PROCESSED, PACKED OR SHIPPED.

ADDITIONAL INFORMATION IS AVAILABLE IN OUR ORDER CANCELLATION & MODIFICATION POLICY.

CONTACT INFORMATION

FOR ASSISTANCE WITH SHIPPING, DELIVERY OR TRACKING, CONTACT:

NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.

EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456

2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA

BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET