LAST UPDATED: JULY 26, 2026
OUR COMMITMENT
NBEAUTY.CA IS COMMITTED TO PROVIDING AN INCLUSIVE AND ACCESSIBLE ONLINE SHOPPING AND CUSTOMER-SERVICE EXPERIENCE FOR PEOPLE OF ALL ABILITIES.
NBEAUTY.CA IS AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
WE ARE COMMITTED TO IDENTIFYING, PREVENTING AND REMOVING ACCESSIBILITY BARRIERS AND TO PROVIDING OUR GOODS, SERVICES AND INFORMATION IN A MANNER THAT RESPECTS THE DIGNITY, INDEPENDENCE, INTEGRATION AND EQUAL OPPORTUNITY OF PEOPLE WITH DISABILITIES.
WE AIM TO FOLLOW APPLICABLE ACCESSIBILITY REQUIREMENTS, INCLUDING THE ACCESSIBILITY FOR ONTARIANS WITH DISABILITIES ACT, 2005, AND OTHER APPLICABLE HUMAN-RIGHTS AND ACCESSIBILITY OBLIGATIONS.
WEBSITE ACCESSIBILITY
WE CONTINUE TO REVIEW AND IMPROVE NBEAUTY.CA WITH RECOGNIZED WEB-ACCESSIBILITY PRINCIPLES IN MIND, INCLUDING THE WEB CONTENT ACCESSIBILITY GUIDELINES.
OUR ACCESSIBILITY EFFORTS MAY INCLUDE:
• USING CLEAR AND CONSISTENT PAGE STRUCTURES
• PROVIDING DESCRIPTIVE PAGE TITLES AND HEADINGS
• MAINTAINING READABLE TEXT SIZES
• SUPPORTING SUFFICIENT COLOUR CONTRAST
• PROVIDING ALTERNATIVE TEXT FOR MEANINGFUL IMAGES
• SUPPORTING KEYBOARD NAVIGATION WHERE POSSIBLE
• PROVIDING VISIBLE FOCUS INDICATORS FOR INTERACTIVE ELEMENTS
• USING DESCRIPTIVE LINKS AND BUTTON LABELS
• PROVIDING LABELS AND INSTRUCTIONS FOR FORMS
• AVOIDING INFORMATION THAT DEPENDS ONLY ON COLOUR
• SUPPORTING SCREEN-READER AND ASSISTIVE-TECHNOLOGY USE WHERE POSSIBLE
• PROVIDING CAPTIONS OR TEXT ALTERNATIVES FOR IMPORTANT VIDEO CONTENT WHERE PRACTICABLE
• REVIEWING WEBSITE FEATURES, CONTENT AND THIRD-PARTY APPLICATIONS FOR ACCESSIBILITY BARRIERS
ONGOING IMPROVEMENTS
ACCESSIBILITY IS AN ONGOING PROCESS.
WE PERIODICALLY REVIEW OUR WEBSITE, CONTENT, CUSTOMER COMMUNICATIONS AND SERVICES TO IDENTIFY AREAS THAT MAY REQUIRE IMPROVEMENT.
WE MAY UPDATE:
• WEBSITE NAVIGATION
• TEXT AND HEADING STRUCTURE
• PRODUCT DESCRIPTIONS
• IMAGE ALTERNATIVE TEXT
• FORM LABELS AND INSTRUCTIONS
• COLOUR CONTRAST
• BUTTON AND LINK DESCRIPTIONS
• VIDEO CAPTIONS
• KEYBOARD NAVIGATION
• CUSTOMER-SERVICE PROCEDURES
WE WELCOME FEEDBACK FROM CUSTOMERS WHO ENCOUNTER ACCESSIBILITY BARRIERS.
ASSISTIVE TECHNOLOGIES
NBEAUTY.CA IS DESIGNED TO BE USED WITH COMMON WEB BROWSERS, DEVICES AND ASSISTIVE TECHNOLOGIES WHERE REASONABLY POSSIBLE.
CUSTOMERS MAY USE TECHNOLOGIES OR SETTINGS SUCH AS:
• SCREEN READERS
• KEYBOARD-ONLY NAVIGATION
• SCREEN MAGNIFICATION
• BROWSER ZOOM
• VOICE-RECOGNITION SOFTWARE
• HIGH-CONTRAST SETTINGS
• DEVICE ACCESSIBILITY SETTINGS
THE EXPERIENCE MAY VARY DEPENDING ON THE CUSTOMER’S DEVICE, BROWSER, OPERATING SYSTEM, ASSISTIVE TECHNOLOGY AND WEBSITE SETTINGS.
ACCESSIBLE CUSTOMER SERVICE
WE ARE COMMITTED TO PROVIDING CUSTOMER SERVICE IN A WAY THAT TAKES THE NEEDS OF PEOPLE WITH DISABILITIES INTO ACCOUNT.
UPON REQUEST AND WHERE REASONABLY POSSIBLE, OUR TEAM MAY ASSIST CUSTOMERS WITH:
• LOCATING PRODUCTS
• UNDERSTANDING PRODUCT INFORMATION
• REVIEWING INGREDIENTS, DIRECTIONS OR WARNINGS
• COMPLETING AN ONLINE ORDER
• ACCESSING SHIPPING OR RETURN INFORMATION
• REQUESTING A RETURN OR REFUND
• RECEIVING ORDER AND DELIVERY INFORMATION
• USING OUR CONTACT OR CONSULTATION SERVICES
• ACCESSING INFORMATION IN AN ALTERNATIVE FORMAT
CUSTOMERS MAY CONTACT US BY EMAIL, TELEPHONE, TEXT MESSAGE OR CONTACT FORM.
ALTERNATIVE FORMATS AND COMMUNICATION SUPPORT
UPON REQUEST, NBEAUTY.CA WILL WORK WITH THE CUSTOMER TO PROVIDE PUBLICLY AVAILABLE INFORMATION IN AN ACCESSIBLE FORMAT OR WITH COMMUNICATION SUPPORT WHERE REASONABLY POSSIBLE.
ACCESSIBLE FORMATS MAY INCLUDE:
• PLAIN-TEXT EMAIL
• LARGE-PRINT DIGITAL TEXT
• INFORMATION READ ALOUD BY TELEPHONE
• A TEXT-BASED SUMMARY
• ANOTHER FORMAT AGREED UPON WITH THE CUSTOMER
THE FORMAT PROVIDED MAY DEPEND ON:
• THE NATURE OF THE INFORMATION
• THE CUSTOMER’S ACCESSIBILITY NEEDS
• AVAILABLE TECHNOLOGY
• TECHNICAL FEASIBILITY
• THE TIME AND RESOURCES REASONABLY REQUIRED
WE WILL CONSULT WITH THE CUSTOMER TO DETERMINE A SUITABLE FORMAT OR COMMUNICATION METHOD.
ACCESSIBILITY ASSISTANCE IS PROVIDED AT NO ADDITIONAL CHARGE.
PRODUCT INFORMATION
WE AIM TO PRESENT PRODUCT INFORMATION IN A CLEAR AND ACCESSIBLE FORMAT.
PRODUCT INFORMATION MAY INCLUDE:
• PRODUCT NAME
• SIZE OR VOLUME
• COUNTRY OF ORIGIN
• INGREDIENTS
• DIRECTIONS FOR USE
• WARNINGS
• PRICE
• AVAILABILITY
• SHIPPING AND RETURN INFORMATION
CUSTOMERS WHO CANNOT ACCESS PRODUCT INFORMATION THROUGH THE WEBSITE MAY CONTACT SUPPORT@NBEAUTY.CA.
OUR TEAM WILL MAKE REASONABLE EFFORTS TO PROVIDE THE REQUESTED INFORMATION THROUGH ANOTHER SUITABLE METHOD.
PERSONALIZED BEAUTY GUIDANCE
CUSTOMERS MAY REQUEST PERSONALIZED BEAUTY GUIDANCE THROUGH OUR CONTACT FORM OR CUSTOMER-SERVICE CHANNELS.
WE WILL MAKE REASONABLE EFFORTS TO COMMUNICATE WITH CUSTOMERS USING THEIR PREFERRED ACCESSIBLE METHOD.
BEAUTY GUIDANCE IS PROVIDED FOR GENERAL COSMETIC AND EDUCATIONAL PURPOSES AND IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE.
THIRD-PARTY CONTENT AND SERVICES
NBEAUTY.CA USES SHOPIFY AND MAY INCLUDE THIRD-PARTY:
• PAYMENT SERVICES
• DELIVERY AND TRACKING SERVICES
• APPLICATIONS
• PLUGINS
• VIDEOS
• SOCIAL-MEDIA CONTENT
• MAPS
• LINKS
• CUSTOMER-REVIEW TOOLS
• MARKETING OR ANALYTICS SERVICES
SOME THIRD-PARTY CONTENT OR SERVICES MAY NOT BE FULLY CONTROLLED BY NBEAUTY.CA AND MAY PRESENT ACCESSIBILITY LIMITATIONS.
WE ENCOURAGE THIRD-PARTY PROVIDERS TO OFFER ACCESSIBLE SERVICES, BUT WE CANNOT GUARANTEE THE ACCESSIBILITY OF EVERY INDEPENDENT PLATFORM, APPLICATION OR WEBSITE.
CUSTOMERS WHO ENCOUNTER A BARRIER INVOLVING A THIRD-PARTY FEATURE MAY CONTACT US SO THAT WE CAN ATTEMPT TO PROVIDE INFORMATION OR ASSISTANCE THROUGH AN ALTERNATIVE METHOD.
KNOWN LIMITATIONS
DESPITE OUR ONGOING EFFORTS, SOME PARTS OF NBEAUTY.CA MAY NOT YET BE FULLY ACCESSIBLE TO EVERY USER OR ASSISTIVE TECHNOLOGY.
POSSIBLE LIMITATIONS MAY INCLUDE:
• OLDER PRODUCT IMAGES WITHOUT COMPLETE ALTERNATIVE TEXT
• THIRD-PARTY APPLICATIONS OR EMBEDDED CONTENT
• CERTAIN VIDEOS WITHOUT COMPLETE CAPTIONS OR TRANSCRIPTS
• DOCUMENTS PROVIDED BY SUPPLIERS
• PRODUCT PACKAGING IMAGES CONTAINING SMALL TEXT
• FEATURES AFFECTED BY BROWSER OR DEVICE COMPATIBILITY
• TEMPORARY TECHNICAL OR NAVIGATION ISSUES
WE ARE WORKING TO IDENTIFY AND IMPROVE ACCESSIBILITY BARRIERS AS THEY ARE DISCOVERED.
CUSTOMERS WHO CANNOT ACCESS ANY PART OF THE WEBSITE SHOULD CONTACT US FOR ASSISTANCE.
ACCESSIBILITY FEEDBACK
WE WELCOME FEEDBACK ABOUT THE ACCESSIBILITY OF NBEAUTY.CA AND OUR CUSTOMER SERVICE.
FEEDBACK MAY INCLUDE:
• A WEBSITE BARRIER
• DIFFICULTY USING A FORM OR CHECKOUT FEATURE
• DIFFICULTY READING OR UNDERSTANDING CONTENT
• MISSING IMAGE DESCRIPTIONS
• KEYBOARD-NAVIGATION PROBLEMS
• INACCESSIBLE VIDEO OR AUDIO CONTENT
• DIFFICULTY ACCESSING PRODUCT OR POLICY INFORMATION
• A REQUEST FOR AN ALTERNATIVE FORMAT
• A SUGGESTION FOR IMPROVEMENT
TO HELP US REVIEW THE ISSUE, PLEASE INCLUDE WHEN POSSIBLE:
• THE WEBPAGE OR FEATURE INVOLVED
• A DESCRIPTION OF THE BARRIER
• THE DEVICE OR BROWSER USED
• THE ASSISTIVE TECHNOLOGY USED, WHEN RELEVANT
• THE CUSTOMER’S PREFERRED METHOD OF RESPONSE
CUSTOMERS ARE NOT REQUIRED TO DISCLOSE A DIAGNOSIS OR UNNECESSARY MEDICAL INFORMATION TO REQUEST ACCESSIBILITY ASSISTANCE.
RESPONSE TO ACCESSIBILITY REQUESTS
WE WILL ACKNOWLEDGE AND REVIEW ACCESSIBILITY REQUESTS AND FEEDBACK AS SOON AS REASONABLY POSSIBLE.
WHEN A BARRIER CANNOT BE CORRECTED IMMEDIATELY, WE WILL MAKE REASONABLE EFFORTS TO:
• EXPLAIN THE LIMITATION
• PROVIDE THE INFORMATION THROUGH AN ALTERNATIVE METHOD
• ASSIST THE CUSTOMER IN COMPLETING THE REQUESTED TASK
• CONSIDER THE ISSUE IN FUTURE ACCESSIBILITY IMPROVEMENTS
PRIVACY
PERSONAL INFORMATION PROVIDED AS PART OF AN ACCESSIBILITY REQUEST WILL BE HANDLED IN ACCORDANCE WITH OUR PRIVACY POLICY.
CUSTOMERS SHOULD PROVIDE ONLY THE INFORMATION REASONABLY NECESSARY FOR US TO UNDERSTAND AND RESPOND TO THE REQUEST.
CHANGES TO THIS STATEMENT
WE MAY UPDATE THIS ACCESSIBILITY STATEMENT TO REFLECT CHANGES TO:
• OUR WEBSITE
• OUR TECHNOLOGY
• OUR CUSTOMER-SERVICE PRACTICES
• OUR ACCESSIBILITY EFFORTS
• APPLICABLE LEGAL OR REGULATORY REQUIREMENTS
THE UPDATED STATEMENT WILL BE POSTED ON NBEAUTY.CA WITH A REVISED “LAST UPDATED” DATE.
CONTACT INFORMATION
TO REQUEST ACCESSIBILITY ASSISTANCE, AN ALTERNATIVE FORMAT OR TO PROVIDE ACCESSIBILITY FEEDBACK, CONTACT:
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
EMAIL: SUPPORT@NBEAUTY.CA
EMAIL SUBJECT: ACCESSIBILITY REQUEST
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
