LAST UPDATED: JULY 26, 2026
THIS RETURNS & REFUNDS POLICY APPLIES TO ORDERS PLACED THROUGH NBEAUTY.CA, AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
RETURN PERIOD
CUSTOMERS MAY REQUEST A RETURN WITHIN 30 CALENDAR DAYS OF THE DELIVERY DATE.
TO BE ELIGIBLE FOR A STANDARD RETURN, THE PRODUCT MUST BE:
• UNUSED
• UNOPENED
• UNALTERED
• IN ITS ORIGINAL CONDITION
• IN ITS ORIGINAL PACKAGING
• ACCOMPANIED BY PROOF OF PURCHASE
RETURN REQUESTS SUBMITTED AFTER THE 30-DAY RETURN PERIOD MAY NOT BE ACCEPTED.
RETURN AUTHORIZATION
CUSTOMERS MUST CONTACT SUPPORT@NBEAUTY.CA AND RECEIVE RETURN AUTHORIZATION BEFORE SENDING ANY PRODUCT BACK.
DO NOT RETURN PRODUCTS TO NBEAUTY.CA WITHOUT PRIOR AUTHORIZATION.
TO REQUEST A RETURN, PLEASE PROVIDE:
• THE ORDER NUMBER
• THE CUSTOMER’S FULL NAME
• THE PRODUCT BEING RETURNED
• THE REASON FOR THE RETURN
• PHOTOGRAPHS, WHEN REQUESTED
NBEAUTY.CA WILL REVIEW THE REQUEST AND PROVIDE RETURN INSTRUCTIONS IF THE RETURN IS APPROVED.
FREE RETURN SHIPPING WITHIN CANADA
FOR APPROVED ELIGIBLE RETURNS WITHIN CANADA, NBEAUTY.CA WILL PROVIDE A PREPAID RETURN SHIPPING LABEL AT NO COST TO THE CUSTOMER.
THE PREPAID RETURN LABEL MUST BE USED IN ACCORDANCE WITH THE RETURN INSTRUCTIONS PROVIDED BY NBEAUTY.CA.
SHIPPING COSTS PAID INDEPENDENTLY BY A CUSTOMER WITHOUT PRIOR RETURN AUTHORIZATION WILL NOT AUTOMATICALLY BE REIMBURSED.
RETURN ELIGIBILITY
ELIGIBLE UNUSED AND UNOPENED PRODUCTS MAY BE RETURNED WITHIN 30 CALENDAR DAYS OF DELIVERY.
RETURNED PRODUCTS MUST BE SECURELY PACKAGED TO PREVENT DAMAGE DURING TRANSIT.
NBEAUTY.CA RESERVES THE RIGHT TO REFUSE A RETURN WHEN THE PRODUCT:
• HAS BEEN OPENED OR USED
• IS MISSING ITS ORIGINAL PACKAGING
• HAS BEEN ALTERED OR DAMAGED AFTER DELIVERY
• IS MISSING PARTS, ACCESSORIES OR PROTECTIVE SEALS
• WAS RETURNED WITHOUT AUTHORIZATION
• DOES NOT MATCH THE PRODUCT INCLUDED IN THE ORIGINAL ORDER
• WAS NOT PURCHASED THROUGH NBEAUTY.CA
• IS RETURNED OUTSIDE THE APPLICABLE RETURN PERIOD
HYGIENE AND SAFETY RESTRICTIONS
FOR HEALTH, HYGIENE AND PRODUCT-SAFETY REASONS, OPENED OR USED COSMETICS, SKINCARE, BODY-CARE, HAIR-CARE AND MAKEUP PRODUCTS CANNOT GENERALLY BE RETURNED OR EXCHANGED.
THIS RESTRICTION DOES NOT APPLY WHEN A PRODUCT IS CONFIRMED TO BE:
• DAMAGED UPON DELIVERY
• DEFECTIVE
• INCORRECTLY SUPPLIED
• OTHERWISE ELIGIBLE UNDER APPLICABLE CONSUMER-PROTECTION REQUIREMENTS
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
CUSTOMERS WHO RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT PRODUCT SHOULD CONTACT SUPPORT@NBEAUTY.CA WITHIN SEVEN CALENDAR DAYS OF DELIVERY.
THE CUSTOMER SHOULD PROVIDE:
• THE ORDER NUMBER
• A DESCRIPTION OF THE ISSUE
• CLEAR PHOTOGRAPHS OF THE PRODUCT
• CLEAR PHOTOGRAPHS OF THE SHIPPING PACKAGE
• CLEAR PHOTOGRAPHS OF ANY VISIBLE DAMAGE
• A PHOTOGRAPH OF THE SHIPPING LABEL, WHEN REQUESTED
CUSTOMERS SHOULD KEEP THE PRODUCT AND ALL ORIGINAL PACKAGING UNTIL THE REQUEST HAS BEEN REVIEWED.
IF THE CLAIM IS APPROVED, NBEAUTY.CA MAY OFFER AN APPROPRIATE RESOLUTION, INCLUDING:
• A REPLACEMENT
• A REFUND
• STORE CREDIT, WITH THE CUSTOMER’S AGREEMENT
• ANOTHER REASONABLE RESOLUTION
NBEAUTY.CA WILL PROVIDE A PREPAID RETURN SHIPPING LABEL WHEN THE PRODUCT MUST BE RETURNED.
PRODUCT REACTIONS OR SENSITIVITIES
COSMETIC PRODUCTS MAY AFFECT INDIVIDUALS DIFFERENTLY.
CUSTOMERS ARE ENCOURAGED TO REVIEW THE PRODUCT DESCRIPTION, INGREDIENT LIST, DIRECTIONS AND WARNINGS BEFORE USE AND TO PERFORM A PATCH TEST WHEN APPROPRIATE.
IF A CUSTOMER EXPERIENCES AN UNEXPECTED PRODUCT REACTION, THE CUSTOMER SHOULD STOP USING THE PRODUCT AND CONTACT AN APPROPRIATE HEALTHCARE PROFESSIONAL WHEN NECESSARY.
THE CUSTOMER MAY ALSO CONTACT SUPPORT@NBEAUTY.CA WITH THE ORDER NUMBER, PRODUCT INFORMATION AND A DESCRIPTION OF THE CONCERN.
A PRODUCT REACTION DOES NOT AUTOMATICALLY QUALIFY A PRODUCT FOR A REFUND. EACH REQUEST WILL BE REVIEWED BASED ON THE AVAILABLE INFORMATION AND APPLICABLE REQUIREMENTS.
NON-RETURNABLE ITEMS
THE FOLLOWING ITEMS ARE GENERALLY NON-RETURNABLE:
• OPENED OR USED BEAUTY AND PERSONAL-CARE PRODUCTS
• PRODUCTS WITH BROKEN OR REMOVED HYGIENE SEALS
• GIFT CARDS AND E-GIFT CARDS
• FREE GIFTS, PROMOTIONAL SAMPLES AND COMPLIMENTARY ITEMS
• PRODUCTS MARKED AS FINAL SALE
• PERSONALIZED OR CUSTOMIZED PRODUCTS
• PRODUCTS NOT PURCHASED THROUGH NBEAUTY.CA
A PRODUCT MARKED AS FINAL SALE REMAINS ELIGIBLE FOR REVIEW IF IT ARRIVES DAMAGED, DEFECTIVE OR INCORRECT.
RETURN INSPECTION
ALL RETURNED PRODUCTS ARE INSPECTED AFTER THEY ARE RECEIVED.
NBEAUTY.CA WILL NOTIFY THE CUSTOMER WHETHER THE RETURN HAS BEEN APPROVED OR DECLINED FOLLOWING INSPECTION.
A RETURN MAY BE DECLINED IF THE PRODUCT DOES NOT MEET THE CONDITIONS DESCRIBED IN THIS POLICY.
REFUNDS
APPROVED REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD USED FOR THE ORDER.
NBEAUTY.CA GENERALLY PROCESSES AN APPROVED REFUND WITHIN 5–10 BUSINESS DAYS AFTER THE RETURNED PRODUCT HAS BEEN RECEIVED AND INSPECTED.
AFTER THE REFUND HAS BEEN PROCESSED, THE CUSTOMER’S BANK, CREDIT-CARD COMPANY OR PAYMENT PROVIDER MAY REQUIRE ADDITIONAL TIME TO POST THE FUNDS TO THE ACCOUNT.
NBEAUTY.CA DOES NOT CONTROL PROCESSING TIMES IMPOSED BY FINANCIAL INSTITUTIONS OR PAYMENT PROVIDERS.
SHIPPING AND DELIVERY CHARGES
STANDARD SHIPPING WITHIN CANADA IS PROVIDED FREE OF CHARGE ON ELIGIBLE ORDERS.
ANY OPTIONAL EXPEDITED, EXPRESS OR UPGRADED SHIPPING CHARGE SELECTED BY THE CUSTOMER IS GENERALLY NON-REFUNDABLE.
AN OPTIONAL SHIPPING CHARGE MAY BE REFUNDED WHEN THE RETURN RESULTS FROM A CONFIRMED ERROR BY NBEAUTY.CA OR A DAMAGED, DEFECTIVE OR INCORRECT PRODUCT.
EXCHANGES
NBEAUTY.CA DOES NOT GUARANTEE DIRECT PRODUCT EXCHANGES.
WHEN A CUSTOMER WISHES TO PURCHASE A DIFFERENT PRODUCT, SHADE, SIZE OR VARIANT, THE CUSTOMER MAY BE ASKED TO COMPLETE AN APPROVED RETURN AND PLACE A NEW ORDER.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS MAY BE REPLACED WHEN APPROVED AND WHEN INVENTORY IS AVAILABLE.
IF A REPLACEMENT PRODUCT IS UNAVAILABLE, A REFUND OR ANOTHER APPROPRIATE RESOLUTION MAY BE PROVIDED.
PARTIAL REFUNDS
IN CERTAIN CIRCUMSTANCES, ONLY A PARTIAL REFUND MAY BE APPROVED, INCLUDING WHEN:
• A PRODUCT IS RETURNED WITH MISSING PACKAGING OR ACCESSORIES
• A PRODUCT HAS BEEN DAMAGED AFTER DELIVERY
• THE RETURN DOES NOT FULLY MEET THE CONDITIONS OF THIS POLICY
NBEAUTY.CA WILL INFORM THE CUSTOMER BEFORE ISSUING A PARTIAL REFUND.
REFUNDS FOR PROMOTIONAL ORDERS
WHEN A RETURN AFFECTS AN ORDER-LEVEL DISCOUNT, PROMOTIONAL OFFER, FREE GIFT OR BUNDLE, THE REFUND MAY BE RECALCULATED BASED ON THE PRODUCTS RETAINED BY THE CUSTOMER.
A FREE GIFT ASSOCIATED WITH A RETURNED PURCHASE MAY ALSO NEED TO BE RETURNED UNUSED AND UNOPENED.
IF THE FREE GIFT IS NOT RETURNED, ITS STATED VALUE MAY BE DEDUCTED FROM THE REFUND WHERE PERMITTED.
REFUNDS FOR GIFT PURCHASES
REFUNDS ARE GENERALLY ISSUED TO THE ORIGINAL PAYMENT METHOD USED BY THE PURCHASER.
NBEAUTY.CA CANNOT ISSUE A CASH REFUND TO A GIFT RECIPIENT WHEN THE RECIPIENT DID NOT USE THE ORIGINAL PAYMENT METHOD.
CANCELLED ORDERS
AN ORDER THAT IS SUCCESSFULLY CANCELLED BEFORE PROCESSING OR SHIPMENT WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.
CANCELLATION REQUESTS CANNOT BE GUARANTEED AFTER AN ORDER HAS BEEN PROCESSED, PACKED OR SHIPPED.
ADDITIONAL INFORMATION IS AVAILABLE IN OUR ORDER CANCELLATION & MODIFICATION POLICY.
CHARGEBACKS AND PAYMENT DISPUTES
CUSTOMERS ARE ENCOURAGED TO CONTACT SUPPORT@NBEAUTY.CA BEFORE SUBMITTING A PAYMENT DISPUTE OR CHARGEBACK SO THAT NBEAUTY.CA HAS AN OPPORTUNITY TO REVIEW AND RESOLVE THE CONCERN.
THIS REQUEST DOES NOT LIMIT ANY RIGHTS AVAILABLE TO THE CUSTOMER THROUGH THEIR PAYMENT PROVIDER OR UNDER APPLICABLE LAW.
CONSUMER RIGHTS
NOTHING IN THIS POLICY IS INTENDED TO EXCLUDE, RESTRICT OR REPLACE ANY NON-WAIVABLE RIGHTS OR REMEDIES AVAILABLE UNDER APPLICABLE CANADIAN CONSUMER-PROTECTION LAW.
CONTACT INFORMATION
TO REQUEST A RETURN OR RECEIVE ASSISTANCE WITH A REFUND, CONTACT:
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
