LAST UPDATED: JULY 26, 2026
THIS ORDER CANCELLATIONS & CHANGES POLICY APPLIES TO ORDERS PLACED THROUGH NBEAUTY.CA, AN ONLINE BEAUTY STORE OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
CANCELLATION REQUESTS
CUSTOMERS MAY REQUEST TO CANCEL AN ORDER BY CONTACTING SUPPORT@NBEAUTY.CA AS SOON AS POSSIBLE AFTER THE ORDER HAS BEEN PLACED.
CANCELLATION REQUESTS ARE NOT GUARANTEED.
AN ORDER CANNOT GENERALLY BE CANCELLED AFTER IT HAS BEEN:
• PROCESSED
• PACKED
• ASSIGNED TO A SHIPPING CARRIER
• SHIPPED
• MARKED AS FULFILLED
NBEAUTY.CA WILL REVIEW THE STATUS OF THE ORDER AND CONFIRM WHETHER THE CANCELLATION REQUEST CAN BE COMPLETED.
HOW TO REQUEST A CANCELLATION
TO REQUEST AN ORDER CANCELLATION, CONTACT SUPPORT@NBEAUTY.CA AND PROVIDE:
• THE ORDER NUMBER
• THE CUSTOMER’S FULL NAME
• THE EMAIL ADDRESS USED FOR THE ORDER
• THE REASON FOR THE CANCELLATION
CUSTOMERS SHOULD NOT ASSUME THAT AN ORDER HAS BEEN CANCELLED UNTIL THEY RECEIVE WRITTEN CONFIRMATION FROM NBEAUTY.CA.
SUCCESSFULLY CANCELLED ORDERS
IF AN ORDER IS SUCCESSFULLY CANCELLED BEFORE PROCESSING OR SHIPMENT, THE AMOUNT PAID WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.
NBEAUTY.CA GENERALLY PROCESSES AN APPROVED CANCELLATION REFUND WITHIN 3–5 BUSINESS DAYS.
THE CUSTOMER’S BANK, CREDIT-CARD COMPANY OR PAYMENT PROVIDER MAY REQUIRE ADDITIONAL TIME TO POST THE REFUND TO THE CUSTOMER’S ACCOUNT.
NBEAUTY.CA DOES NOT CONTROL PROCESSING TIMES IMPOSED BY FINANCIAL INSTITUTIONS OR PAYMENT PROVIDERS.
ORDERS THAT CANNOT BE CANCELLED
IF AN ORDER HAS ALREADY BEEN PROCESSED, PACKED OR SHIPPED, THE CANCELLATION REQUEST MAY BE DECLINED.
AFTER DELIVERY, THE CUSTOMER MAY REQUEST AN ELIGIBLE RETURN IN ACCORDANCE WITH THE RETURNS & REFUNDS POLICY.
STANDARD SHIPPING WITHIN CANADA IS PROVIDED FREE OF CHARGE. FOR APPROVED ELIGIBLE RETURNS WITHIN CANADA, NBEAUTY.CA WILL PROVIDE A PREPAID RETURN SHIPPING LABEL AT NO COST TO THE CUSTOMER.
ALL RETURN ELIGIBILITY REQUIREMENTS, EXCLUSIONS AND PROCEDURES REMAIN SUBJECT TO THE RETURNS & REFUNDS POLICY.
ORDER MODIFICATION REQUESTS
CUSTOMERS MAY REQUEST CHANGES TO AN ORDER BEFORE IT HAS BEEN PROCESSED OR SHIPPED.
REQUESTED CHANGES MAY INCLUDE:
• REMOVING A PRODUCT
• CHANGING A PRODUCT
• CHANGING A SHADE, SIZE OR VARIANT
• UPDATING THE DELIVERY ADDRESS
• CORRECTING CUSTOMER CONTACT INFORMATION
ORDER MODIFICATION REQUESTS ARE NOT GUARANTEED.
WHEN A MODIFICATION CANNOT BE COMPLETED, THE CUSTOMER MAY NEED TO REQUEST CANCELLATION OF THE ORIGINAL ORDER, IF CANCELLATION IS STILL AVAILABLE, AND PLACE A NEW ORDER.
ADDING PRODUCTS TO AN EXISTING ORDER
NBEAUTY.CA MAY NOT BE ABLE TO ADD PRODUCTS TO AN ORDER AFTER PAYMENT HAS BEEN COMPLETED.
THE CUSTOMER MAY BE REQUIRED TO PLACE A SEPARATE ORDER FOR ANY ADDITIONAL PRODUCTS.
NBEAUTY.CA CANNOT GUARANTEE THAT SEPARATE ORDERS WILL BE PACKED OR SHIPPED TOGETHER.
PRODUCT CHANGES
REQUESTS TO CHANGE A PRODUCT, SHADE, SIZE OR VARIANT ARE SUBJECT TO INVENTORY AVAILABILITY.
IF THE REPLACEMENT PRODUCT HAS A DIFFERENT PRICE, NBEAUTY.CA MAY BE UNABLE TO MODIFY THE ORIGINAL ORDER.
THE CUSTOMER MAY BE ASKED TO CANCEL THE ORIGINAL ORDER, WHEN POSSIBLE, AND PLACE A NEW ORDER.
ADDRESS CHANGES
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING A COMPLETE AND ACCURATE DELIVERY ADDRESS DURING CHECKOUT.
ADDRESS-CORRECTION REQUESTS MUST BE SUBMITTED AS SOON AS POSSIBLE.
AN ADDRESS CHANGE CANNOT BE GUARANTEED AFTER THE ORDER HAS BEEN:
• PROCESSED
• PACKED
• SHIPPED
• TRANSFERRED TO A SHIPPING CARRIER
NBEAUTY.CA IS NOT RESPONSIBLE FOR DELIVERY DELAYS, FAILED DELIVERIES OR ADDITIONAL COSTS RESULTING FROM INCORRECT OR INCOMPLETE DELIVERY INFORMATION PROVIDED BY THE CUSTOMER.
IF A PACKAGE IS RETURNED BECAUSE OF AN INCORRECT OR INCOMPLETE ADDRESS, THE CUSTOMER MAY BE RESPONSIBLE FOR ANY ADDITIONAL COST REQUIRED TO RESEND THE ORDER.
PAYMENT CHANGES
THE PAYMENT METHOD USED FOR A COMPLETED ORDER CANNOT GENERALLY BE CHANGED.
CUSTOMERS SHOULD NOT SEND PAYMENT-CARD INFORMATION BY EMAIL, TEXT MESSAGE OR CONTACT FORM.
IF A PAYMENT CHANGE IS REQUIRED, THE ORIGINAL ORDER MAY NEED TO BE CANCELLED, WHEN POSSIBLE, AND A NEW ORDER PLACED USING THE PREFERRED PAYMENT METHOD.
ORDER COMBINATIONS
NBEAUTY.CA DOES NOT GUARANTEE THAT MULTIPLE ORDERS PLACED SEPARATELY CAN BE COMBINED.
SEPARATE ORDERS MAY BE PROCESSED, PACKED AND SHIPPED INDIVIDUALLY, EVEN WHEN THEY ARE PLACED BY THE SAME CUSTOMER AND SENT TO THE SAME ADDRESS.
PRE-ORDERS AND SPECIAL-ORDER PRODUCTS
PRE-ORDER AND SPECIAL-ORDER PRODUCTS MAY HAVE DIFFERENT PROCESSING REQUIREMENTS.
CANCELLATION OR MODIFICATION REQUESTS FOR THESE PRODUCTS MUST BE SUBMITTED AS SOON AS POSSIBLE.
A PRE-ORDER OR SPECIAL-ORDER PRODUCT MAY NOT BE ELIGIBLE FOR CANCELLATION AFTER THE PRODUCT HAS BEEN ORDERED, RESERVED OR PREPARED SPECIFICALLY FOR THE CUSTOMER.
ANY PRODUCT-SPECIFIC CANCELLATION RESTRICTIONS WILL BE DISCLOSED ON THE APPLICABLE PRODUCT PAGE BEFORE PURCHASE WHENEVER POSSIBLE.
PROMOTIONAL AND DISCOUNTED ORDERS
IF AN ORDER USING A PROMOTIONAL CODE, DISCOUNT, FREE GIFT OR BUNDLE IS MODIFIED OR PARTIALLY CANCELLED, THE ORDER TOTAL MAY BE RECALCULATED.
A PROMOTION MAY NO LONGER APPLY IF THE MODIFIED ORDER DOES NOT MEET THE ORIGINAL ELIGIBILITY CONDITIONS.
ANY RESULTING REFUND WILL BE CALCULATED BASED ON THE FINAL PRODUCTS REMAINING IN THE ORDER AND THE APPLICABLE PROMOTIONAL TERMS.
CANCELLATIONS BY NBEAUTY.CA
NBEAUTY.CA MAY CANCEL AN ORDER OR PART OF AN ORDER WHEN:
• A PRODUCT IS UNAVAILABLE
• INVENTORY INFORMATION IS INCORRECT
• PAYMENT CANNOT BE AUTHORIZED
• THE ORDER APPEARS TO BE FRAUDULENT OR UNAUTHORIZED
• THE DELIVERY ADDRESS CANNOT BE SERVICED
• A PRODUCT OR PRICING ERROR HAS OCCURRED
• THE ORDER VIOLATES OUR TERMS & CONDITIONS
• FULFILLMENT IS NOT REASONABLY POSSIBLE
IF NBEAUTY.CA CANCELS AN ORDER AFTER PAYMENT HAS BEEN AUTHORIZED OR COLLECTED, THE AFFECTED AMOUNT WILL BE REFUNDED TO THE ORIGINAL PAYMENT METHOD.
PRICING OR PRODUCT-INFORMATION ERRORS
NBEAUTY.CA MAKES REASONABLE EFFORTS TO ENSURE THAT PRODUCT DESCRIPTIONS, PRICES AND INVENTORY INFORMATION ARE ACCURATE.
IF A MATERIAL PRICING, PRODUCT OR INVENTORY ERROR IS IDENTIFIED AFTER AN ORDER IS PLACED, NBEAUTY.CA MAY:
• CONTACT THE CUSTOMER FOR INSTRUCTIONS
• OFFER A CORRECTION OR ALTERNATIVE
• CANCEL THE AFFECTED PRODUCT
• CANCEL THE ORDER AND ISSUE A REFUND
NO CHANGE IS CONFIRMED UNTIL THE CUSTOMER RECEIVES WRITTEN CONFIRMATION FROM NBEAUTY.CA.
REFUSED DELIVERIES
REFUSING A PACKAGE DOES NOT AUTOMATICALLY CANCEL AN ORDER OR GUARANTEE A FULL REFUND.
REFUSED OR UNCLAIMED PACKAGES WILL BE HANDLED IN ACCORDANCE WITH THE SHIPPING & DELIVERY POLICY AND RETURNS & REFUNDS POLICY.
THE CUSTOMER MAY BE RESPONSIBLE FOR COSTS RESULTING FROM A REFUSED OR UNCLAIMED DELIVERY WHEN THE REFUSAL WAS NOT CAUSED BY AN ERROR ATTRIBUTABLE TO NBEAUTY.CA.
CONTACT INFORMATION
TO REQUEST AN ORDER CANCELLATION, MODIFICATION OR ADDRESS CORRECTION, CONTACT:
NBEAUTY.CA
OWNED AND OPERATED BY RES INTERNATIONAL CANADA INC.
EMAIL: SUPPORT@NBEAUTY.CA
CALL OR TEXT: +1 437-553-6456
2 BLOOR STREET WEST
TORONTO, ONTARIO M4W 3E2
CANADA
BUSINESS HOURS: MONDAY–SATURDAY, 9:00 A.M.–5:00 P.M. ET
